"We Promise. We Deliver". That's what most businesses claim and aspire to do. Meeting deadlines for repairing customers' devices is like a hanging sword. If you're running a cell phone repair shop you can relate to this situation. You try your level best to ensure that no pending ticket remains after its due date has expired.
But we know that it's not possible all the time.
In such scenarios it is wise to get a list of pending repair tickets so that you can prioritize them and get these repair jobs done as soon as possible.
understands this problem and for that very reason we have launched a cool and exciting feature which allows you to enable daily notification reports regarding pending repair tickets to be sent to your prescribed email address at the end of daily shift
. This will allow you to be notified if there are any pending repair jobs which need to be finished as soon as possible and give you more control over your business.
How To Setup Email Notifications for Pending Tickets:
Setting up this notification is easy peasy. Just follow these simple steps:
2. Head to Store Settings.
3. Go to Module Configuration and select Tickets from the Menu.
4. At the bottom you will see a trigger: Enable Pending Ticket Notification. Enable this trigger.
5. Under Enter Email for Pending Ticket Notification("," sperated) you can mention email address which will daily receive notification about pending repair tickets via email.
Note: Please separate multiple email addresses by placing comma (",") between them.
6. Finally, click on Save button.
Once the daily shift closes, RepairDesk will automatically send you an email with the list of pending repair tickets in excel format. (See Screenshot below).