How To Enable Email Notifications for Pending Tickets?

"We Promise. We Deliver". That's what most businesses claim and aspire to do. Meeting deadlines for repairing customers' devices is like a hanging sword. If you're running a cell phone repair shop you can relate to this situation. You try your level best to ensure that no pending ticket remains after its due date has expired. 

But we know that it's not possible all the time. 

In such scenarios it is wise to get a list of pending repair tickets so that you can prioritize them and get these repair jobs done as soon as possible. 

RepairDesk understands this problem and for that very reason we have launched a cool and exciting feature which allows you to enable daily notification reports regarding pending repair tickets to be sent to your prescribed email address at the end of daily shift. This will allow you to be notified if there are any pending repair jobs which need to be finished as soon as possible and give you more control over your business. 

How To Setup Email Notifications for Pending Tickets:

Setting up this notification is easy peasy. Just follow these simple steps:
2. Head to Store Settings.



3. Go to Module Configuration and select Tickets from the Menu. 



4. At the bottom you will see a trigger: Enable Pending Ticket Notification. Enable this trigger. 

5. Under Enter Email for Pending Ticket Notification("," sperated) you can mention email address which will daily receive notification about pending repair tickets via email. 

Note: Please separate multiple email addresses by placing comma (",") between them. 



6. Finally, click on Save button. 

Once the daily shift closes, RepairDesk will automatically send you an email with the list of pending repair tickets in excel format. (See Screenshot below). 




2 - Tickets

  1. How does ticket section works?
  2. How to create a repair ticket?
  3. How does RepairDesk calculate profit on a repair?
  4. How Can I Export Repair Tickets To Excel Format?
  5. How To Enable Email Notifications for Pending Tickets?
  6. Enter PIN before an employee can create repair ticket
  7. Can I Change Service Receipt Layout?
  8. How to make it compulsory to add pre/post repair device conditions?
  9. How Can I Process Warranty Claim for Repair Services?
  10. How Can I Process Warranty Claim for Repair Parts?
  11. How can I create a Special Parts Order for an out of stock part?
  12. How to transfer ticket from one store to another location?
  13. How to Create RMA for Tickets From the Tickets Screen?
  14. Can I update/ edit an existing ticket's details?
  15. How to manage ticket status?
  16. How do I change ticket numbers?
  17. How to add Staff comments?
  18. How to add diagnostic notes to tickets and invoices?
  19. How to add device pre/post repair condition?
  20. How can I view all the tickets?
  21. Can I search any specific ticket?
  22. How can I add customer information on new ticket?
  23. How can I add Device Location?
  24. How can I add repair device details on new ticket?
  25. How can I add unlocking device details on new ticket?
  26. How can I link inventory parts with ticket repair item?
  27. Can I send ticket updates to the customer?
  28. How can I view complete ticket details?
  29. How to delete a repair ticket?
  30. Can I upload device Pre or Post repair device condition image against a repair ticket?
  31. How to re-assign repair ticket to a technician?
  32. Is there a way to show tickets to all employees?
  33. Can I get notifications when a Ticket is assigned to me?
  34. Ticket Settings
  35. How Can I Export Repair Tickets To Excel Format?

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