Knowledge Base

  1. 1 - POS (Point Of Sale) 

    1. How does the POS section work?
    2. How to create invoice for an existing repair ticket using POS
    3. How to add new manufacturer or device
    4. How can I add or update customer information from POS?
    5. How can I process refund/exchange in RepairDesk?
  2. 2 - Tickets 

    1. How does ticket section works?
    2. How can I create a Special Parts Order for an out of stock part?
    3. Can I update/ edit an existing ticket's details?
    4. How to manage ticket status?
    5. Create quick repair ticket using POS
  3. 3 - Inventory 

    1. How do I manage repairs?
    2. How does the inventory section works?
    3. How does the Inventory Count functionality work?
    4. Serialized Inventory
    5. How to transfer stock from one store location to another?
  4. 4 - Invoices 

    1. How does the Invoice system work?
    2. How do I create an invoice from ticket screen?
    3. Single payment for multiple invoices
    4. How to update multiple invoices at a time?
    5. How do i add a new customer on invoice?
  5. 5 - Purchase Order 

    1. How to Receive Partial Stock and create a Goods Received Note?
    2. Where can I view and manage all of my purchase orders?
    3. How can i create a new Purchase Order?
    4. How can I edit an existing purchase order?
  6. 6 - Software Settings 

    1. How to display time in 12 or 24 hour format in RepairDesk?
    2. How can I update account password?
    3. How can I update store profile?
    4. My account has been set up, how can I add/delete Users?
    5. How to update invoice settings?
  7. 7 - Hardware & Cloud Print 

    1. How can I use PrintNode?
    2. How can I use Google Cloud Print?
    3. Recommended Hardware
    4. How to setup printer to open cash drawer automatically?
  8. 8 - Customers 

    1. How do I manage customers?
    2. Can I search any specific customer from the list?
    3. How can I send follow up emails to customers?
    4. How to manage Leads?
    5. How to Create Customer Groups and enable Third Party Billing?
  9. 9 - Supported Language 

    1. Which languages does RepairDesk POS support?
    2. How can I customize my invoice, ticket label, receipt, and estimate templates?
  10. Employees 

    1. How do I set Employee Roles and Permissions in RepairDesk?
    2. Employee Dashboard
    3. How to update personal profile?
    4. How can I setup employee commission?
    5. Employee Clock In / Clock Out
  11. Integrations 

    1. How to configure Customer Facing Display?
    2. How can I enable DHRU Fusion API?
    3. How to integrate Cayan with RepairDesk?
    4. How to Integrate Xero with RepairDesk?
    5. ReVamp Wholesale Electronic Parts Ordering Integration with RepairDesk
  12. Payments 

    1. BlueFin - Accept In-Store Credit / Debit Card Payments
    2. How To Setup PayPal Payment Integration?
    3. How to start accepting credit card payments with stripe?
  13. Reports 

    1. Multi-Store Report
    2. Employee Productivity Report
  14. SMS 

    1. How do I enable Clickatell SMS Gateway?
    2. How can I Setup SMS broadcast API?
    3. How can I send Job alerts via SMS?
  15. Widgets 

    1. How to set up Appointment Calendar widget?
    2. How to setup BuyBack Widget?
    3. How Can I Setup Self Check-In Widget?
    4. How can I setup Repair Tracker Widget?
  16. All articles 

    1. How do I manage customers?
    2. How does the Invoice system work?
    3. How Do I Create Purchase Order?
    4. How does the POS section work?
    5. Printing

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