How does RepairDesk calculate profit on a repair?

If you've just started using RepairDesk, you might want to learn how you can associate labor or a spare part in a repair ticket so RepairDesk can automatically work out profit earned on this repair.

Before we get started, lets get yourself acquainted with few terms:

- Service:


 Service is an intangible item which represents total cost of doing a repair (that also includes labor & spare part cost)

i.e. For an iPhone 7 screen replacement if you charge $249.99 you will create a service item with $249.99 price. To learn more about how to create service item, please click here

- Labor or Part:

A technician can also add labor or a spare part i.e. iPhone 7 replacement screen, home button or a battery which will be required to complete a repair job.

To learn more on how to create inventory item, please click
here.

Let’s now talk about how to Create Ticket

1- If you would like to create a troubleshoot ticket for iPhone 7 screen repair hit “Create Ticket” which will open a new window.

Note: If you have just started using RepairDesk & would like to update ticket ID simply click on Ticket number and enter desired value.

2- To start a repair ticket you can enter customer details or click on “search” in case you would like to search from existing customer database. You can search a customer by name, phone number or email address 

3- From device details section you can choose device model, select service, set a task finish date & time, assign an employee, enter diagnostic notes & click on add row to save record.



Note: You can also select multiple issues with customer device or add new device issue.


4- A technician can also add labor or part against each a repair item.

To link a part with each repair select repair reference, choose catalog item & click on add line item so RepairDesk can work out profit earned on this repair.


5. Calculate Profit: We know that Profit = Price - Total Cost.  

Suppose there is a repair for iPhone 7 screen replacement. The price of repair is $249.99. Tax and discount are $12.25 and $5 respectively, while the line item total comprising of part cost is $129. 

Now the profit will be calculated as following:
First discount would be subtracted from repair price:
$249.99 - $5 = $244.99

Now a tax will be calculated on this discounted price. 
Tax = 5% x $244.99 = $12.25

As tax is exclusive in this example, tax would be added to get Subtotal: $244.99 + $12.25 = $257.24 
We use the following formula for Subtotal
Subtotal = Repair Price - Discount + Tax 

As tax is also applicable on part, therefore Line Total would be:
Line Total = Part Cost + Tax on Part
As the part is tax inclusive in this example therefore
Line Total = $129

Now from the subtotal we would subtract all costs, which in this example are part cost and tax:
Profit = Subtotal - Tax - Line Total
         = $257.24 - $12.25 - $129 
Profit = $115.99

Note: Profit would be visible to admin only. 




2 - Tickets

  1. How does ticket section works?
  2. How to create a repair ticket?
  3. How does RepairDesk calculate profit on a repair?
  4. How Can I Export Repair Tickets To Excel Format?
  5. How To Enable Email Notifications for Pending Tickets?
  6. Enter PIN before an employee can create repair ticket
  7. Can I Change Service Receipt Layout?
  8. How to make it compulsory to add pre/post repair device conditions?
  9. How Can I Process Warranty Claim for Repair Services?
  10. How Can I Process Warranty Claim for Repair Parts?
  11. How can I create a Special Parts Order for an out of stock part?
  12. How to transfer ticket from one store to another location?
  13. How to Create RMA for Tickets From the Tickets Screen?
  14. Can I update/ edit an existing ticket's details?
  15. How to manage ticket status?
  16. How do I change ticket numbers?
  17. How to add Staff comments?
  18. How to add diagnostic notes to tickets and invoices?
  19. How to add device pre/post repair condition?
  20. How can I view all the tickets?
  21. Can I search any specific ticket?
  22. How can I add customer information on new ticket?
  23. How can I add Device Location?
  24. How can I add repair device details on new ticket?
  25. How can I add unlocking device details on new ticket?
  26. How can I link inventory parts with ticket repair item?
  27. Can I send ticket updates to the customer?
  28. How can I view complete ticket details?
  29. How to delete a repair ticket?
  30. Can I upload device Pre or Post repair device condition image against a repair ticket?
  31. How to re-assign repair ticket to a technician?
  32. Is there a way to show tickets to all employees?
  33. Can I get notifications when a Ticket is assigned to me?
  34. Canned Response
  35. Ticket Settings
  36. How Can I Export Repair Tickets To Excel Format?

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