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138 results found

  1. Printing receipts with iPad/iOS

    On the IOS/iPad their should be an option to print out a receipt instead of having to email it to the costumer.

    1 vote
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    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    Star TSP 100 printer is the most recommended hardware for RepairDesk POS Register app users to provide them hassle-free printing experience. It is ideal for printing thermal receipts for customers.

    You can check following knowledgebase article for your understanding:-
    https://repairdesk.uservoice.com/knowledgebase/articles/1878283-how-to-setup-star-tsp-100-lan-printer-for-repair

    If you use cloud printing, you can use the same for iPad POS Register app to get the receipts from cloud print.
    Please check following knowledgebase article for your understanding:-

    https://repairdesk.uservoice.com/knowledgebase/articles/1888525-how-to-take-print-using-google-cloud-print-and-pri

  2. Be able to take a Deposit

    As of now, when you take a payment for partial invoice it turns it into a sale for the day. The sale doesn't need to be made until full payment is made. The partial invoices and partial payments are not integrated with QuickBooks and do not come over. We are paying sales tax on payments that are not received yet. Most companies pay tax on a Cash Basis. The Invoice should not show as a sale for that day until completely sold out. Taking Deposit on a Ticket would be helpful. We should be able to take the deposit and…

    61 votes
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    14 comments  ·  Admin →
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  3. Add customer search option in POS page.

    1 vote
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    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    Hey Muiz,

    There is already option available to search customer from POS screen. Once you click search icon on customer section. There is option available to search it from existing customer list. You can also search it from RepairDesk header. Click on Search Icon > Select Customer from dropdown > Search customer from specific keyword

  4. Select Serialized # from NEW RMA screen

    We need to be able to select serialized item in the RMA screen. We are able to do it from the ticket now which is awesome but when I go to New RMA and select the item it puts a inventory number that needs to be serialized and doesn't pull the correct RMA out

    4 votes
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  5. Add the ability for customers to add gratuity / tips to invoice!

    My customers frequently leave gratuity for services performed and often ask if to have it added to the invoice. What I would like is for a gratuity option to pop up when the customer swipes their credit card just like it does anytime you pay for other services like a salon or restaurant. I have not locked in on which credit card processor I'm going to use with RepairDesk, but this option would definitely make me choose one over another. Thanks!

    6 votes
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    3 comments  ·  Admin →
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  6. Option to split the payment in tradein section

    We buy lot of phones from customers. Sometimes we pay the customer with differents methods.
    For example.
    I buy an iphone 200€ and give to the customer 100€ Cash and 100€ Chèque.

    14 votes
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  7. Make the option for lifetime warranty

    I offer lifetime warranty on all repairs. I know I can put 100'yeaes but it's more professional to have it say lifetime warranty. Thanks!

    1 vote
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    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    Hi, We have already added “Lifetime” warranty option. You can go to Store Settings > Module Configurations > Repairs > Set Default Warranty Period for repairs to “Lifetime”.
    You can also set warranty duration to “Lifetime” for each individual repair service under “Manage Services” section.

    Regards,
    Uzair from RepairDesk

  8. FIFO Inventory Handling

    FIFO inventory handling to better track actual inventory costs without needed to create multiple items to handle different costs and suppliers. A FIFO inventory method should allow users to create a PO, convert it to a GRN, and then have the quantities and costs automatically updated for the items in the PO. For example, say I have 5 iPhone 6 charge ports that I purchased from Injured Gadgets at $5/unit and it is time to reorder, but Injured Gadgets raised their prices to $6/unit and I order 10 more. I should be able to add the charge ports to the…

    12 votes
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    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    We have already added “Inventory Valuation” functionality in RepairDesk that allows you to manage your inventory with specific valuation method like “FIFO, LIFO or Weighted Average”.

    You can find more information from following knowledgebase article:-

    https://repairdesk.uservoice.com/knowledgebase/articles/1876849-what-is-inventory-valuation-and-how-it-works-in-re

    If you have any questions to setup it against your account, you can contact us via live chat or email us at support@repairdesk.co

  9. Have the Customer Facing Display with Customizability options

    It would be great to have the display show our logo or more a welcome message. That or be able to edit the fields that it displays so the customer has something other than "work order display" to see. Maybe even a slide show of sales promotions. Its the first thing they see when they come in.

    6 votes
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    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    We have updated the “Customer Facing Display” widget exactly based on your requirements. Customer Facing Display is now the perfect companion for RepairDesk users that allow you to streamline checkout, displays order details & save customer’s signature on a work order using a secondary tablet.

    1: You can run a promotion with a slideshow banner.
    2: You can display your own store logo
    3: You can configure the widget according to your requirements
    4: You can use “Self Check-in” functionality along with the widget

    You can find more information here: https://www.repairdesk.co/customer-facing-display

    You can learn to set up from following knowledgebase article:-
    https://repairdesk.uservoice.com/knowledgebase/articles/1102397-how-to-configure-customer-facing-display

    If you have any questions to setup it against your account, you can contact us via live chat or email us at support@repairdesk.co

  10. Add Phsycal Location field in recipts or ticket

    The field Phsycak location don't exit to put in our tickets or recipts to see where is the device. Thanks

    1 vote
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    3 comments  ·  Admin →
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  11. Personalize the customer form

    Is there a way to personalize the customer form to get more informations from the clients?

    1 vote
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  12. Create a breakdown report for multi-city tax dollars collected

    I am a mobile repair service, and i do repairs in multiple areas that have different tax rates. i know i can set different tax rates up to correctly charge the customer, but i have to be able to run a report to show what taxes were collected for each city. For example..

    East Baton Rouge Parish is..
    5% State of Louisiana
    5% East Baton Rouge Parish
    Total of 10% split evenly

    Ascension Parish is
    5% State of Louisiana
    4.5% Ascension Parish

    St. James Parish
    5% State of Louisiana
    3.5% St. James Parish

    My accountant has to know how much…

    1 vote
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  13. add option to email notification to both assignee and store admin when a new ticket is created

    4 votes
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  14. Custom fields for tickets

    sometimes when creating a repair ticket, you need more info to be added to the ticket, for example, if a device had previous attempts, or you need to enter a test parameter when ticket is created, or if the device have any history, or after finishing the repair sometimes you need to do some tests, and you need a ready field to enter the value of the test result instead of writing it every time in the notes,

    also for some devices a couple of questions are needed to ask the customer upon creating the ticket (i.e. device account info,…

    5 votes
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    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    We’re so excited to share with you what we’ve been working on for the last several months i.e. “Custom fields for repair tickets”.

    Our goal at RepairDesk is to empower repair shops including cell phone and computer repair stores, by providing them tools that help them move forward and today, we’re a step closer to that goal, with the release of custom fields.

    With custom fields, now you can create a text field for device type, color, special order notes, priority, or anything else that’s important to your workflow for a more personalized system that also gives your technicians clarity on repair jobs across the board and these fields are specific to each repair category. We hope you LOVE it!

    There are three types of custom fields you can create in RepairDesk:

    Textfield
    Dropdown
    Checkbox

    You can check knowledgebase and video to use custom fields functionality in RepairDesk

    https://repairdesk.uservoice.com/knowledgebase/articles/1921693-custom-fields

    If…

  15. searching for a ticket item (parts) using item barcode

    inside the ticket, when iu add a ticket item against a certain repair, you have to search for the item or enter its sku, it would be great if a barcode option is added so you can scan the barcode of a certain part instead of typing its name, many items especially small parts doesn't have sku

    3 votes
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    completed  ·  1 comment  ·  Admin →
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  16. Create stock value report

    Need a report that can look at a specific date to get the stock value on hand as at that date. This is important for end of month reporting. As we don't always get a chance to check the stock value on the last day of the month. It might be a few days into the month that we do it. So need to be able to choose a date where we can see the total value of stock on hand on that date. Ie check stock value on July 31

    5 votes
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  17. Printing repair labels quickly

    If only one repair task is on the ticket have the checkbox automatically selected.

    5 votes
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  18. ADD CATEGORY OPTIONS ONLINE SCHEDULING WIDGET

    4 votes
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    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    Good News, we have made this improvement LIVE. You can now enable “Repair Categories” for your “Appointment Calendar Widget”.
    You can go to Integrations > Appointment Calendar Widget > Configurations > Enable repair category" option.
    You can now also change “Primary & Secondary background colors” of the widget according to your brand colors.
    You can view the demo from the following link:-
    http://repairdeskdemo.co/appointment
    Please review and share your feedback. Thanks.

  19. Color Settings Only Listed In BuyBack Settings? Link needs added under Module Configuration.

    The only way to get to the color settings to set what a devices color is, is under the BuyBack Widget - Can we get this changed and a sub link added under the Module Configuration as well for easy access?

    1 vote
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  20. Give Admin access to add manual clock in/out as well as day of the week

    admin have access to add punch to time sheet for wemployee, ie. forgot to clock in on tuesday. i would love to be able to manually add that time punch for them.

    0 votes
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    completed  ·  AdminRepairDesk Team (Customer Support Agent, RepairDesk) responded

    We have added an option that allows admin to add “Clock in/out” record for any specific employee. Admin can also update the missing record.
    Currently, it’s not possible to show the change in history.

    You can also set permissions to allow/restrict to any specific role of the employees for the above actions.

    If you have any further question, you can ask over live chat or send an email at support@repairdesk.co

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