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  1. Searching Item Id takes way too long in Trade-in inventory

    Please make a field called 'item ID' so when searching with an item id it doesn't search every field. this is way to time consuming when having to update several devices at a time.

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. create item with negative balance.

    on cellsmart i had a option to create a item with negative balance..
    so i can create discount item on casual
    example
    $10 OFF MULTIPLE REPAIR
    $10 SCHOOL INSTITUTION

    1 vote
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Pictures to Tickets

    I'd like to be able to easily add device pictures. We currently take front and back pictures of all devices we get in and than any that have more extensive damage get more pictures. Could we have the option to link these in the tickets?

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add signature to the new GDPR utility, using Customer Facing Display. (It only affects Europe)

    Modify the new General Data Protection Regulation (GDPR) utility, right now it is not valid, it is necessary that the client signs that he / she accepts the policy, it could be added to the Customer Facing Display Integration as a new term and condition.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for sharing your feedback. Currently, you can add terms and conditions in customer-facing display. there you can add the required terms and condition related to GDPR.

    for further clarification kindly visit GDPR Knowledge base Article related to GDPR.
    https://repairdesk.uservoice.com/knowledgebase/articles/1858493-how-you-can-make-your-customer-compliance-with-gdp
    if you still have any confusion feel free to reply back

  5. CREATE A INVENTORY COUNT SHEET THAT IS PRINTABLE WITH ITEM> AND BLANK SPACE NEXT TO FOR THE CURRENT COUNT IN WHICH IS COUNTED.

    A COUNT SHEET WITH THE LOCATIONS CURRENT ITEMS IT STOCKS. AS TO WALK THROUGH YOUR LOCATION WITH THE BLANK COUNT SHEET. FILL IN THE BOXES WITH THE CURRENT COUNT AND TAKE BACK TO DESK TO INPUT OR COMPARE TO SYSTEM. FOR THE ABILITY TO VERIFY STOCK WITH SYSTEM LEVELS TO ASSURE ACCURACY

    14 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, We are pleased to inform you that we have update “Inventory Count” functionality.
    You can add items of your choice for count by applying the search filters.
    Once items are added in the list, you can select multiple items and click on “Print” from Action button. It will allow you to print count sheet of your selected items.
    You can count the items and fill the sheet manually in “Counted” field.
    You can come back to the system and enter the counted values in the system and process the count functionality to verify the stock and keep the accuracy.
    You can find details from following knowledge base article:-
    https://repairdesk.uservoice.com/knowledgebase/articles/1119253-how-does-the-inventory-count-functionality-work

  6. Change Device Location after intake

    Be able to change the physical location of a device under the ticket screen. Handy as some devices need to be kept whilst waiting for parts or repair and would like to be able to add a location or change it during the repair.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    You can certainly change physical location from ticket screen.
    You can go to “Action” of line item, click on “Pre/Post Conditions & Comments”. A popup opens that allow you to update “Physical Location” of device.
    Once you update it, click on “Ssve” and update the ticket.
    Hope it helps

    Regards,
    Uzair from RepairDesk

  7. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Muiz,

    There is already option available to search customer from POS screen. Once you click search icon on customer section. There is option available to search it from existing customer list. You can also search it from RepairDesk header. Click on Search Icon > Select Customer from dropdown > Search customer from specific keyword

  8. Make the option for lifetime warranty

    I offer lifetime warranty on all repairs. I know I can put 100'yeaes but it's more professional to have it say lifetime warranty. Thanks!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, We have already added “Lifetime” warranty option. You can go to Store Settings > Module Configurations > Repairs > Set Default Warranty Period for repairs to “Lifetime”.
    You can also set warranty duration to “Lifetime” for each individual repair service under “Manage Services” section.

    Regards,
    Uzair from RepairDesk

  9. Printing repair labels quickly

    If only one repair task is on the ticket have the checkbox automatically selected.

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Mark repair as repaired & collected repair from the POS with payment optional

    In some situations when the repair is paid by third party and there are net terms agreements, our customer may collect the device before the repair is paid, so would be nice to mark the repair "repaired & collected" without paying the repair but collecting signature and recording date and time.

    1 vote
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Option to use UPC as Barcode

    Right now we cannot use the UPC as the bar-code of an item. When printing a bar-code it will printout the SKU. We also can only scan products using the SKU bar-code, not the UPC bar-code on the retail box of items.

    8 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Christopher, We have added a trigger under Store Settings > Module Configuration > Inventory > Create Barcode on the basis of UPC code.
    Once you enable the trigger, system generates barcode on the basis of UPC code rather than SKU.
    Once barcode is generated on the basis of UPC code, you can print and also scan it.

  12. use existing customer details

    When adding a new customer, if the customer shows as already existing have the option to select "Use Existing Details"
    This will save having to go out and search

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Enable Printnode to work with Trade-ins

    Add Printnode functionality to 'Manage Inventory / Trade-ins' and to give users the option to automatically print mini receipt, a4 invoice and inventory label. We currently have to manually print inventory labels, mini receipt for our customer and A4 invoice for our record each and every-time we process a trade-in. This is very time consuming.

    13 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. 20 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. Remove pre-device conditions from customer invoice

    Please add a toggle feature that allows you to remove the pre-device conditions from the customer invoice.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Syncing the calendar with outlook calendar and Google calendar

    I suggest to sync the calendar to outlook and Google calendar to be linked with calendar app on the smartphone of the employees.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We have added Google Calendar Integration with RepairDesk. It allows employers or field technician to integrate their RepairDesk account with Google Calendar. As soon a repair ticket is updated its status is automatically updated on Google Calendar. It also allows employees to view scheduled tasks and repair jobs assigned to them using Google Calendar website or mobile app

    You can connect this integration from the following link:-
    https://app.repairdesk.co/index.php?r=user/googlesetting

  17. Integrate with tyro payments

    If love to see RD integrated with tyro payments, Australia's largest independent eftpos provider.

    With Tyro there are no hidden costs, lock-in contracts, set-up, admin or break fees and they're merchant service fees are transparent.

    And you can take payments from all major EFTPOS, credit and debit cards including UnionPay and Apple Pay. That's why a lot of Australian merchants choose to use tyro rather than the offerings of the big banks

    If it was integrated it would streamline things by taking card payments with Tyro’s reliable Tap&Go EFTPOS terminals, it would eliminate double data entries and re-keying errors, and…

    18 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. quickbooks

    would be great if we would like quickbooks online with repair desk

    13 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Please add the feature to Download

    Be able to Download All Invoices in One csv file, and not only by page.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Need IMEI, Colour and Serial number Space on Accessories/New Phone items

    Hi Team,
    we have excellent platform for Accessories and Repairs.

    As we all know we all sell New Outright Handset,Battery and Refurbished phones etc.

    While we are selling this product to customer if we have space to add imei number or serial number that will be good to print Invoice with more particular details.

    As invoices needs with imei numbers for manufacturer warranty and our own warranty.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Raj,

    We have introduced feature of serialized inventory that allow you add IMEI/Serials for new handsets, refurbished phones and parts. You can also add variant info like color, size, network & condition while generating the serials.

    You can have clear tractability of inventory items from receiving from your vendor till sales to end customers.

    You can check more details from the following link:-
    https://repairdesk.uservoice.com/knowledgebase/articles/930741-serialized-inventory

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