on cellsmart i had a option to create a item with negative balance..
so i can create discount item on casual
$10 OFF MULTIPLE REPAIR
$10 SCHOOL INSTITUTION1 vote
I'd like to be able to easily add device pictures. We currently take front and back pictures of all devices we get in and than any that have more extensive damage get more pictures. Could we have the option to link these in the tickets?1 vote
We already have a feature that allows you to upload device pre/post repair condition image against a work order. More info is available here: https://repairdesk.uservoice.com/knowledgebase/articles/921930-can-i-upload-an-attachment-on-a-ticket
Modify the new General Data Protection Regulation (GDPR) utility, right now it is not valid, it is necessary that the client signs that he / she accepts the policy, it could be added to the Customer Facing Display Integration as a new term and condition.1 vote
Thanks for sharing your feedback. Currently, you can add terms and conditions in customer-facing display. there you can add the required terms and condition related to GDPR.
for further clarification kindly visit GDPR Knowledge base Article related to GDPR.
if you still have any confusion feel free to reply back
CREATE A INVENTORY COUNT SHEET THAT IS PRINTABLE WITH ITEM> AND BLANK SPACE NEXT TO FOR THE CURRENT COUNT IN WHICH IS COUNTED.
A COUNT SHEET WITH THE LOCATIONS CURRENT ITEMS IT STOCKS. AS TO WALK THROUGH YOUR LOCATION WITH THE BLANK COUNT SHEET. FILL IN THE BOXES WITH THE CURRENT COUNT AND TAKE BACK TO DESK TO INPUT OR COMPARE TO SYSTEM. FOR THE ABILITY TO VERIFY STOCK WITH SYSTEM LEVELS TO ASSURE ACCURACY14 votes
Hi there, We are pleased to inform you that we have update “Inventory Count” functionality.
You can add items of your choice for count by applying the search filters.
Once items are added in the list, you can select multiple items and click on “Print” from Action button. It will allow you to print count sheet of your selected items.
You can count the items and fill the sheet manually in “Counted” field.
You can come back to the system and enter the counted values in the system and process the count functionality to verify the stock and keep the accuracy.
You can find details from following knowledge base article:-
Be able to change the physical location of a device under the ticket screen. Handy as some devices need to be kept whilst waiting for parts or repair and would like to be able to add a location or change it during the repair.3 votes
You can certainly change physical location from ticket screen.
You can go to “Action” of line item, click on “Pre/Post Conditions & Comments”. A popup opens that allow you to update “Physical Location” of device.
Once you update it, click on “Ssve” and update the ticket.
Hope it helps
Uzair from RepairDesk
There is already option available to search customer from POS screen. Once you click search icon on customer section. There is option available to search it from existing customer list. You can also search it from RepairDesk header. Click on Search Icon > Select Customer from dropdown > Search customer from specific keyword
I offer lifetime warranty on all repairs. I know I can put 100'yeaes but it's more professional to have it say lifetime warranty. Thanks!1 vote
Hi, We have already added “Lifetime” warranty option. You can go to Store Settings > Module Configurations > Repairs > Set Default Warranty Period for repairs to “Lifetime”.
You can also set warranty duration to “Lifetime” for each individual repair service under “Manage Services” section.
Uzair from RepairDesk
If only one repair task is on the ticket have the checkbox automatically selected.5 votes
We’ve just released a fix for the requested functionality. Hope you love it :)
In some situations when the repair is paid by third party and there are net terms agreements, our customer may collect the device before the repair is paid, so would be nice to mark the repair "repaired & collected" without paying the repair but collecting signature and recording date and time.1 vote
Right now we cannot use the UPC as the bar-code of an item. When printing a bar-code it will printout the SKU. We also can only scan products using the SKU bar-code, not the UPC bar-code on the retail box of items.8 votes
Hey Christopher, We have added a trigger under Store Settings > Module Configuration > Inventory > Create Barcode on the basis of UPC code.
Once you enable the trigger, system generates barcode on the basis of UPC code rather than SKU.
Once barcode is generated on the basis of UPC code, you can print and also scan it.
When adding a new customer, if the customer shows as already existing have the option to select "Use Existing Details"
This will save having to go out and search5 votes
Hey Ian, We have made this feature live. It allows you to select existing customer record in case their email or mobile number already exist in RepairDesk database.
Add Printnode functionality to 'Manage Inventory / Trade-ins' and to give users the option to automatically print mini receipt, a4 invoice and inventory label. We currently have to manually print inventory labels, mini receipt for our customer and A4 invoice for our record each and every-time we process a trade-in. This is very time consuming.13 votes
The repair techs can now use PrintNode to print invoices, receipts, tickets along with trade-ins and inventory labels. The task can be completed in less than 5 seconds and everything is SSL/ TSL encrypted.
Please check the following article to integrate PrintNode with RepairDesk:-
Please make a field called 'item ID' so when searching with an item id it doesn't search every field. this is way to time consuming when having to update several devices at a time.7 votes
We have added item ID field under trade in / accessories which will only search for the item no.
Kindly test it on your end and provide feedback.
Thanks for sharing your feedback Jeff and we have added requested feature that allows you to make it compulsory for your staff to enter customer details.
Please add a toggle feature that allows you to remove the pre-device conditions from the customer invoice.1 vote
We’ve added a trigger under settings >> module configuration >> invoice that allow you to hide pre-device condition from an invoice.
I suggest to sync the calendar to outlook and Google calendar to be linked with calendar app on the smartphone of the employees.3 votes
We have added Google Calendar Integration with RepairDesk. It allows employers or field technician to integrate their RepairDesk account with Google Calendar. As soon a repair ticket is updated its status is automatically updated on Google Calendar. It also allows employees to view scheduled tasks and repair jobs assigned to them using Google Calendar website or mobile app
You can connect this integration from the following link:-
would be great if we would like quickbooks online with repair desk13 votes
Our Integration with Quickbooks Online is completed and you can read more about it here: https://repairdesk.uservoice.com/knowledgebase/articles/1200730-how-can-i-integrate-quickbooks-with-repairdesk
Be able to Download All Invoices in One csv file, and not only by page.1 vote
We have increased the limit of invoices. You can view 500 invoices at one page and you can also download 500 invoices record in one CSV file
we have excellent platform for Accessories and Repairs.
As we all know we all sell New Outright Handset,Battery and Refurbished phones etc.
While we are selling this product to customer if we have space to add imei number or serial number that will be good to print Invoice with more particular details.
As invoices needs with imei numbers for manufacturer warranty and our own warranty.1 vote
We have introduced feature of serialized inventory that allow you add IMEI/Serials for new handsets, refurbished phones and parts. You can also add variant info like color, size, network & condition while generating the serials.
You can have clear tractability of inventory items from receiving from your vendor till sales to end customers.
You can check more details from the following link:-
Have the ability to leave out certain categories from the POS side when using the integrated website widget.
I have computer parts, services, etc in the POS for our employees to use. I do not, however, want customers to have to go through everything in our POS system to find what they need. I just want customers to see phone and tablet repairs on the website instead of all of "our" categories.2 votes
We have added a trigger that allows you to hide selected manufacturers or devices from all widgets.
To do so head to inventory >> manage inventory >> click on manufacturer under action & update widget settings as shown here: http://goo.gl/srvsUc
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