General

  1. Employee Schedule Addition

    Lets add employee schedule tab!

    15 votes
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  2. 7 votes
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  3. Allow refunds on partial payments without the whole ticket having to be paid. If a mistake is made, it's a nightmare to correct

    Allow refunds on partial payments without the whole ticket having to be paid. If a mistake is made, it's a nightmare to correct

    8 votes
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  4. Direct parts purchase option

    Hi, a times repair shops purchase parts on the fly locally as per requirement. Here there is no need of raising po.
    We shud have option direct parts purchase also.

    6 votes
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  5. How to integrate Bulk SMS API With payement gateway

    We are a leading and reputed bulk SMS service providers in Saudi Arabia from the last five years and serving the customers with professional approach. You can utilise the Bulk SMS for various purposes such as branding of any product, promotional marketing, transactional use and others. Bulk SMS is the only way that can improvise the business growth by instant delivery of the message to the targeted audience. Nowadays, bulk SMS has become an integral part of SMS marketing due to its immediate reach to the masses, and easy process of sending bulk SMS. If you have any query related…

    3 votes
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  6. increase width of internal wiki

    I would like to add images, put the size of the wiki is not large enough to allow for viewing of the images

    3 votes
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  7. Manage your team leaders well

    Make sure the staff in the company have enough water, and toilet break

    3 votes
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  8. Tags for tickets

    It would help greatly if we could add tags to tickets, similar to ticket status, but which are separate and just informative, to have them filterable would also be helpful

    3 votes
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  9. Used Phone Module

    Allow to create purchase orders for used phones ( different then Trade in module) This would allow to take parts out of inventory to refurbish a device and add labor cost to show true cost when selling a phone.

    5 votes
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  10. Import/export support for serialized items

    When exporting/importing your inventory using excel, serialized items are not included, it would be really good if you could edit serialized items through excel too! because right now incrementing quantity, then adding serialized item takes quite a while.

    maybe the excel sheet could have a column for parentItemNo which links the child/serialized item with that parent

    3 votes
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  11. PUT/POST api for inventory

    Managing serialized inventory has been a pain for us.

    the GET /inventory api returns something like this

    {
    "prod_type": "1",
    "id": "15573890",
    "item_no": "1869",
    "name": "DC in Board",
    "sku": "",
    "upc_code": "",
    "in_stock": "1",
    "tax_inclusive": "1",
    "tax_class": {
    "tax_class": "",
    "id": "0",
    "tax_percent": ""
    },
    "warranty": "",
    "warranty_timeframe": "",
    "supplier": "",
    "description": "",
    "image": "",
    "physical_location": "",
    "total_stock": "1",
    "category_id": "110548",
    "manufacturer_id": "152436",
    "device_id": "1369871",
    "is_serialize": 1,
    "isPart": true,
    "price": "35.00",
    "original_price": "35.00",
    "serials": [
    {
    "serial": "2319dcinboard",
    "original_price": "35.00",
    "price": "35.00",
    "gst": "0.00"
    }
    ],
    "gst": "0.00",
    "symbol_total": "$35.00"
    },

    I would like to be able to POST to…

    3 votes
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  12. Integrate with VidaPay

    Providing us to make prepaid mobile payments for the customers

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are adding “Bill Payments/Airtime” module in RepairDesk that will allow you to make prepaid bill payments and you can log the reference in RepairDesk.
    This module will not be directly be linked with VidaPay but you can log the transaction and add a reference in RepairDesk.

  13. Inbuilt note keeping for help / personal reference - similar to wiki.

    Idea is to eliminate the need to carry around a notepad to record issues and things i would like to discuss with help desk. We operate repair-desk over 8 computers and there is no real way to keep track of things i think of between computers. If, like wiki, we had a pop up notepad that was easily acessible, it would be available on all devices..?

    1 vote
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  14. A POP SCREEN THAT REMINDS YOU TO OFFER ACCESSORIES BEFORE CHECK OUT

    It would be good to have a pop up screen before check out that tells the person making the sale that they should offer the costumer a phone accessories at a discount price or simply just to offer a phone accessories to a costumer.

    32 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We have a plan to add “Suggestive Sales Alert” functionality in RepairDesk that will allow you to mark specific items that will pop up to remind you to upsell them to your customers.

    I will update the thread once we start working on it. Thanks

  15. Integrate with a Phone diagnosis software

    When testing a phone/tablet it takes a long time to do so depending on how long and detailed you want the check list to be. If you guys could integrate with a Phone Diagnosis Software the process would be so much faster and easier on the technician and costumer.

    15 votes
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  16. Tech-checks App

    Would be great to have an additional app to install on the customer device that helps to complete the pre-post repair checks and automatically updates the values on the ticket.

    Just like this example: https://itunes.apple.com/us/app/testm-test-your-mobile/id1242371446?ls=1&mt=8

    1 vote
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  17. Combine Customers

    I have so many customers that need to be combine. I don't want to delete the duplicates because they have transaction history, The issue really lies on the leads. It will duplicate the customer every time.

    4 votes
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  18. Create an Android App

    Many of your users use Android smartphones and would like to have an easy way to see their daily numbers when they're not at their stores. Could we have an Android app please? :)

    84 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Inventory Write Off

    The RMA process should have an option to write off an inventory item with the option to level the cost across identical items OR a particular batch of those items.

    It's not always possible or viable to obtain a credit note / refund / replacement on an item. Say if a technician has damaged an item of stock, then it will generally just be written off. Written off stock should show in the financial reports and also under the supplier information along with the reason.

    7 votes
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  20. Add the ability to upload documents to specific tickets

    You can add pre/post device condition pictures to a ticket, but you can only attach documents to a customer profile, not to a specific ticket.

    Adding documents to a ticket would be helpful when a repair store requires specific reports to be written up and attached to a ticket, ex. a warranty repair report, or a damaged item report.

    4 votes
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