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  1. Combine Customers

    I have so many customers that need to be combine. I don't want to delete the duplicates because they have transaction history, The issue really lies on the leads. It will duplicate the customer every time.

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Create an Android App

      Many of your users use Android smartphones and would like to have an easy way to see their daily numbers when they're not at their stores. Could we have an Android app please? :)

      61 votes
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        planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Raise Character Limit on Description Box.

        We would like to type our description for woocommerce items in RepairDesk so that my regular employees can type descriptions without me needing to create them WordPress accounts.

        As it stands though, repair desk has a character limit on the description box. Need to raise this by a considerable amount.

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Change warranty details for a repair from inside the ticket

          Good day

          currently the warranty details can be entered during the creation of the ticket, and there is no way to change it after the ticket is created, sometimes when a repair comes in, it needs to be examined by the tech to determine its eligibility, it would be so much better to change the warranty inside the ticket or after the repair is completed, or even after invoice is created.

          11 votes
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            planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • A POP SCREEN THAT REMINDS YOU TO OFFER ACCESSORIES BEFORE CHECK OUT

            It would be good to have a pop up screen before check out that tells the person making the sale that they should offer the costumer a phone accessories at a discount price or simply just to offer a phone accessories to a costumer.

            17 votes
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • Integrate with a Phone diagnosis software

              When testing a phone/tablet it takes a long time to do so depending on how long and detailed you want the check list to be. If you guys could integrate with a Phone Diagnosis Software the process would be so much faster and easier on the technician and costumer.

              10 votes
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • Add the ability to create device categories

                You should give us the ability to create device categories in the Point of Sale Menu. This would let us organize the possible devices that can be taken in by a store. So if we click on Apple as a manufacturer we can then click on Macbook or iPhone and then selecting the specific device. Basically like device folders.

                Example - Manufacturer > CATEGORY > Devices > Problems > Detail

                9 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Invest in making the system quicker

                  Recently I have noticed longer page loading times and lag when performing routine daily tasks. It was never amazing but now it is frustratingly noticeable, especially when there are no shortcuts or easy navigation through the system (for example from ticket direct to item)

                  The Trade In page can take 10-20 seconds to load.
                  The POS can lag for 10-15 seconds when adding checking in devices.

                  5 votes
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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Integrate DingConnect to allow us to sell mobile top ups to customers

                    When we sell phones, customers may ask for a SIM card, currently we have to log into DingConnect to issue the voucher and copy and paste it into the receipt.

                    If you integrated it with DingConnects API it would save time and be much more professional.

                    2 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Add the ability to upload documents to specific tickets

                      You can add pre/post device condition pictures to a ticket, but you can only attach documents to a customer profile, not to a specific ticket.

                      Adding documents to a ticket would be helpful when a repair store requires specific reports to be written up and attached to a ticket, ex. a warranty repair report, or a damaged item report.

                      3 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Inventory Write Off

                        The RMA process should have an option to write off an inventory item with the option to level the cost across identical items OR a particular batch of those items.

                        It's not always possible or viable to obtain a credit note / refund / replacement on an item. Say if a technician has damaged an item of stock, then it will generally just be written off. Written off stock should show in the financial reports and also under the supplier information along with the reason.

                        5 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Create a way of exporting an easy to use list of all current In Stock trade ins (for use on social media etc)

                          Each week i post a current list of Trade In devices to facebook and other social media sites.

                          Using the system as it is now, I have to manually write out a list, this is time consuming and impractical.

                          It would be much better to be able to filter for "In Stock" and "Pending Refurb" and also a filter for the item name, colour, capacity, condition etc, to be exported to an easy to use list (text file or similar) for posting to facebook.

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add VAT Margin Tax scheme for Trade In sales

                            In the UK and other EU countries, we pay full VAT on our repairs and sales, but on Trade Ins we only need to pay VAT on the margin.

                            The VAT should be calculated on the difference between the selling price and buying cost, NOT including repair costs.

                            As RepairDesk does not allow this type of VAT calculation, the reports are useless to any VAT registered business who is in the used device market as it will calculate the VAT incorrectly.

                            This also means I will have a load of extra work to by calculating it myself on a spreadsheet.

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • SMS Campaign

                              we need to add "Automated Followup SMS Campaign" in Campaigner section to be able to send sms and ask customers about their experince with our service and also send the social media links(facebok, google bussiness page, yelp,..) to let them write their reivews.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Let us control the quantity of parts in repair bundle.

                                Some repairs require more than one of the same part. At the moment I can only add a part once to a repair bundle but if I am repairing a battery PACK, it may need multiple batteries which we stock individually.

                                The only way to add multiples is to edit the ticket after the repair, but if we can control the quantity of parts required in a bundle it could be automatic, as well as tell the technician exactly how many parts he needs before opening.

                                11 votes
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                                  under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • add device color

                                  add a field for device color when creating new ticket

                                  17 votes
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Option to add a fixed amount on sales tax payments.

                                    In our state we have to collect 7% plus a 40 cent 911 fee on prepaid plan payments. Currently there is no option to add a fixed amount to sales tax payments, only percentages. Thank You

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Make double clicking on saved labels actually open the label you are double clicking.

                                      In your latest version of DYMO labels, when I try to open a saved label in the drop-down list of saved labels, the software will not open the label I am double clicking on. :-( In order to open the label, I have to use the File menu and open the saved label from the menu; your instructions plainly state to double-click on one of the labels to open it; that does not work; or is it just me?

                                      1 vote
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • POS - Device Post Checkout

                                        Today I made it mandatory for a technician to complete post device checklist. If a technician forgets to do this, and the technician attempts to bring the ticket up via the POS module, you cannot complete the sale as it throws back an error about post checklist not being complete.

                                        I think it would be a wise idea for a pop up window to appear if the checklist has not been completed so the technician doesn't have to cancel what he is doing in POS, go back into the ticket and then complete checklist.

                                        9 votes
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                                          under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Create a repair cost calculator with repairdesk software, ie...a macbook screen replacement

                                          Create a repair cost calculator with an adjustable percentage to aid in valuing a repair cost

                                          1 vote
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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