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  1. Create an Android App

    Many of your users use Android smartphones and would like to have an easy way to see their daily numbers when they're not at their stores. Could we have an Android app please? :)

    14 votes
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    • Be able to take a Deposit

      As of now, when you take a payment for partial invoice it turns it into a sale for the day. The sale doesn't need to be made until full payment is made. The partial invoices and partial payments are not integrated with QuickBooks and do not come over. We are paying sales tax on payments that are not received yet. Most companies pay tax on a Cash Basis. The Invoice should not show as a sale for that day until completely sold out. Taking Deposit on a Ticket would be helpful. We should be able to take the deposit and…

      27 votes
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      • CREATE A INVENTORY COUNT SHEET THAT IS PRINTABLE WITH ITEM> AND BLANK SPACE NEXT TO FOR THE CURRENT COUNT IN WHICH IS COUNTED.

        A COUNT SHEET WITH THE LOCATIONS CURRENT ITEMS IT STOCKS. AS TO WALK THROUGH YOUR LOCATION WITH THE BLANK COUNT SHEET. FILL IN THE BOXES WITH THE CURRENT COUNT AND TAKE BACK TO DESK TO INPUT OR COMPARE TO SYSTEM. FOR THE ABILITY TO VERIFY STOCK WITH SYSTEM LEVELS TO ASSURE ACCURACY

        7 votes
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          1 comment  ·  Admin →
        • Is iT possible to ADD a mark when you sent people the e-invoice? So that at invoice you see ho you already sent invoice to

          Is iT possible to ADD a mark (checkbox) when you sent people the e-invoice? So that at invoice you see who you already sent invoice to

          4 votes
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          • Allow Purchase Orders to show in Transaction Log

            Purchase orders that are paid could be shown in the transaction log,in order to have a more accurate feel of the transactions made.

            7 votes
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            • Easier navigation through system

              On each page there should be back and forward arrows through items, customers, invoices, etc.
              If I have to make changes to each item (or just view a list of items/invoices/customers), I currently have to open the item, make the change, save it, go back and find the next item, repeat.
              If there were previous and next arrows between the chosen products/invoices/customers etc it would simplify things.

              There should be links to the item page from invoices, tickets and repair bundles.
              - So if I notice an error (price, spelling etc) I can simply click on the item to open…

              4 votes
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              • Add search by partial matching

                When searching for items / customers / anything.

                If the search engine was able to search parts of words from any part of the item, customer name etc.

                For example:
                iPhone 5 Display - Black - OEM
                - Currently I have to type part of the full phrase exactly as it is, from the start, to find it.
                On my old system I could type a few letters of key words:
                - iPh 5 oem bla
                - OR: OEM Iphone (to find all iPhone OEM screens)

                The makes it much easier for techs to find what they need rather than…

                4 votes
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                  1 comment  ·  Admin →
                • Display descriptions of Repairs in POS screen

                  I think the descriptions of the Repair should be displayed at the POS screen so the person to make the booking will understand the issues and thus the cost to explain to customer.
                  At the moment the description of the repair will show on the invoice which is not useful to my opinion. The decsriptions for the repair should be a short explaination about the repair so it can be read by the staff who may not be the technician.

                  1 vote
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                    1 comment  ·  Admin →
                  • iPad IOS Features - technician Work Bench

                    In the IOS APP Build a WorkBench Page for Tech to Work on.

                    A simple space to fill up the Repair Ticket to Start.
                    -Scan Bar/QR Code or Tyep-in the Repair Ticket to start one repair.
                    -Repair Timer Automatically Started. Page Display Repair Titel/Repair Note/Pre-Check/Passcode/and Dignotics note. (One Scan to start everything)
                    -Tech Review the info and start the repair.
                    -Once Repair Finsiehed/Unfixable/Need customer agree to continous... Click "Done on This Repair"
                    -Once Repair Done - A page to Edit "Repair State"/Adding Repair Note and adding "What Parts used during the repair"(maybe 2 screens. maybe you through a charging port…

                    7 votes
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                    • add cost tab to manage ticket view

                      We need a cost tab on the manage ticket view to better catch repairs that didn't get items associated with them or to catch No Fix tickets where parts weren't removed to keep inventory correct.

                      8 votes
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                      • Add manual item, but it's no casual item.

                        I would like that you create or have the option to have open-ended items where you can write in the description without that item being linked to a device so that you can bill a service, like no relationship with a device and not it is casual for the amount payable to big.

                        1 vote
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                        • Add sort to databases.

                          In inventory & services, click the column to sort in order.

                          1 vote
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                          • Add a search bar to the POS page.

                            Add a search bar to the POS. This could help find specific repairs more quickly or help someone find an appropriate trade-in device according to the device brand or cellular carrier needs of the customer, or lots of other things.

                            2 votes
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                            • Hide TRADE-IN Section

                              in many shop trade-in is not used...is possible to hide TRADE-IN Section? In my repair shop i sell accessories and repair....no trade in no unlock...unlock is possible to hide but trade-in not.
                              sorry for my english :-)

                              1 vote
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                                started  ·  0 comments  ·  Admin →
                              • Reminders in Repairdesk

                                It will be very important if the RD handles reminders, set important details about the reminder, including which customer (optional), which tech should follow up, and when the reminder will pop up on the screen (it's due date).

                                2 votes
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                                • Add Device Device Pre-Repair Checklist to iPad POS APP

                                  Hi it would be great if you could add this checklist on the iPad app for tickets that have been created on website backend. I know this option is available only when created new sale in POS not when going in and viewing assigned tickets.

                                  1 vote
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                                  • Manually enter time logs

                                    Hi!

                                    It would be a lot more versatile if Admins could manually enter time clock entries. Right now that doesn't seem possible; I can only edit an existing entry and even then only the time, not the date.

                                    Could we have a button that lets us add and remove time clock entries as admins, and also show the change history for each entry?

                                    1 vote
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                                    • Hi guys any way to integrate shipping labels on here? Would be great to be able to print off labels for Mail-In Orders

                                      Hi guys any way to integrate shipping labels on here? Would be great to be able to print off labels for Mail-In Orders for returning repaired devices

                                      1 vote
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                                      • Two way google calendar Sync

                                        It is important to be able to have in real time the availability of each technician, at the same time see if there is any way that when the repair is completed, an update is made in the calendar leaving that time available, many cases that the repairs end before promised time and google that time is not available.

                                        1 vote
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                                        • Custom fields for Inventory items

                                          I have several different suppliers who use different codes - being able to add new fields to an item to store this info would be handy.

                                          I have my own SKU on all my items, so these need added.

                                          I also need this to add the storage location of parts and items.
                                          For example:
                                          In shop one the iPhone 6 wifi flex may be in cabinet 1, drawer 5, section 3 (so a custom field with 1.5.3 is required)
                                          In shop two that part might be in cabinet 2, drawer 19, section 4, so 2.19.4

                                          Another field for exclusions such…

                                          2 votes
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                                            1 comment  ·  Admin →
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