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  1. Add more custom options to Appointment Calendar Widget

    Have the ability to add more custom options to the Appointment Calendar Widget such as the customer being able to select an address from the pick up options for drop off points.

    1 vote
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      1 comment  ·  Admin →
    • add an extra level of nesting

      We have more than 5 suppliers of LCD for each model of iphone.

      We could do with a "folder" as such so that when we select the "Part" we can take one from a specific manufacturer in the inventory. As LCD replacement is probably the most used repair, having 10 or more "LCD's" showing in the parts section is messy

      1 vote
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        1 comment  ·  Admin →
      • Link Trade-ins with customers

        At the moment you will find the number of Trade-ins your customer has bought from you when you view their account info and not the number of Trade-ins they've sold to you. The system needs to be unified so that when we search a customer we can see what business they've done with us. It should also, like tickets and invoices , display trade-ins sold to us with a link to the trade-in.

        5 votes
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        • Re Number Inventory

          AS a part is added to inventory it generates and item ID.

          I need to be able to change that ID No. This is so when I add parts I can put them within a range that I set for each device. It would also be nice if when I am editing inventory item it remembers the page I am on so I dont have to do a search every time

          1 vote
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          • Remove Notifications when they have been taken care of.

            When a ticket is past due and we take care of it, the notification is still there.

            15 votes
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            • Separate the inventory

              I suggest to sparate to accessories, mobile and parts each of them to saparet tab to be more clear for the users

              11 votes
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              • Make Products that can be tied together

                Sometimes I sell products that are always or sometimes tied with another product. Like a plan attached to an activation fee, or shipping costs associated with a mail out repair, or accessories that may be suggested on sale. Can you add the ability to bundle products to the POS?

                3 votes
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                • enable A5 print option via google cloud print integration

                  currently only prints in A4 which we do not use - too big and bulky - we find more customer keep receipt on A5 size

                  3 votes
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                  • Security Audit

                    A simple audit trail, for now if its just a record when an invoice is deleted or the total changed after payment was recorded. You have a good module to track starting and ending cash in the register however if an invoice was deleted without record the numbers may not be relevant

                    1 vote
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                    • organisation of items

                      Thought of something about RepairDesk. Apart from the other things I need in the software how about organisation of items. I.e. Able to put repairs in your own order of importance. Also put models in order of importance. There are lots of models of Samsung for instance but we would never see them. Would be nice to put the most regular models at the start

                      5 votes
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                      • Able to delete walkins without creating a ticket

                        Currently if a walkin is created by accident or a duplicate you have to create a ticket to delete it. It would be great if there was a delete button for the walkins next to the view button.

                        2 votes
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                        • Enable conversion tracking with booking widget

                          We use facebook ads and google adwords to drive traffic to our website. Currently it's difficult to see the conversions we are getting with this traffic for these ads. It would be great to be able to add conversion code to the confirmation page.

                          7 votes
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                          • Customise Booking Widget

                            Allow us to;

                            1. Choose which fields and customer signature to include or exclude
                            2. Choose which fields and customer signature are required
                            3. Delete generic choices in "How did you hear about us field"
                            4. Go straight to booking page and let user fill out Manufacturer and device fields

                            Make the container box for the booking form dynamic. At present when new Terms and Conditions are added and are a bit longer than the generic ones there is a scroll bar.

                            3 votes
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                            • Add Discount to Customer

                              It would be great to add an discount percentage to each customer
                              because we got a lot company which work with us an they got always 15% or more discount
                              so it would be usefull if we could add the option discount when we add or edit a customer

                              0 votes
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                                1 comment  ·  Admin →
                              • In Stock, Stock Warning, Re-Order Level?

                                What do these fields mean?
                                Does "In Stock" = physically on hand or on hand minus allocated to jobs?
                                It would also help to have a field for inventory "in transit and/or on order"
                                Does "Stock Warning" = minimum stock level/re-order point?
                                Does "Re-order Level" = maximum stock level/order up to level?

                                2 votes
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                                • Remove ReVamp items from automatically going into Low Stock Report

                                  My Low Stock Report now has 508 Items that are showing up instead of the 10-20 that I usually want to manage. I want to remove ReVamp from the system now since it's changed everything it seems. Can I do that?

                                  2 votes
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                                    1 comment  ·  Admin →
                                  • intergrate with CloudCTI

                                    would be great if you could incorporate this as we get a lot of customer enquiries and this would help track them within RD and better service existing customers. ideally would like, when you get a call RD pops up with a message displaying current customer info or a new lead pop up if not in system.

                                    3 votes
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                                    • Remove pre-device conditions from customer invoice

                                      Please add a toggle feature that allows you to remove the pre-device conditions from the customer invoice.

                                      1 vote
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                                      • Add Ability to Change email leads are sent to

                                        It would be great to be able to choose what email address leads are sent to rather than just to the admin email. This way we can choose to send them to a generic email that any of our team can respond to.

                                        0 votes
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                                        • Emails received when putting a note on a ticket should show what ticket that note relates to

                                          When you add a note to a ticket under the email notification it will email that note to our designated email address.
                                          However the email will not show any information about the ticket and will only show the ticket number.
                                          Ideally if the email showed customer name, Device and task, potentially a manager could monitor all important notes on ongoing jobs just by reading the emails notifications.

                                          At the moment the email comes as follows.

                                          "Customers device found to have extensive water damage, we have been in contact with customer and are awaiting response on whether to proceed with water…

                                          2 votes
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                                            planned  ·  0 comments  ·  Admin →
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