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  1. Let us control the quantity of parts in repair bundle.

    Some repairs require more than one of the same part. At the moment I can only add a part once to a repair bundle but if I am repairing a battery PACK, it may need multiple batteries which we stock individually.

    The only way to add multiples is to edit the ticket after the repair, but if we can control the quantity of parts required in a bundle it could be automatic, as well as tell the technician exactly how many parts he needs before opening.

    6 votes
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    • POS - Device Post Checkout

      Today I made it mandatory for a technician to complete post device checklist. If a technician forgets to do this, and the technician attempts to bring the ticket up via the POS module, you cannot complete the sale as it throws back an error about post checklist not being complete.

      I think it would be a wise idea for a pop up window to appear if the checklist has not been completed so the technician doesn't have to cancel what he is doing in POS, go back into the ticket and then complete checklist.

      5 votes
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      • Add Pictures to Tickets

        I'd like to be able to easily add device pictures. We currently take front and back pictures of all devices we get in and than any that have more extensive damage get more pictures. Could we have the option to link these in the tickets?

        1 vote
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        • Create an Android App

          Many of your users use Android smartphones and would like to have an easy way to see their daily numbers when they're not at their stores. Could we have an Android app please? :)

          24 votes
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          • make it mandatory to enter customers email

            mandatory to enter customers email with there info

            4 votes
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            • Auto Generate Serials (Especially on Purchase Orders)

              Having the generate my own serials, update the vendor and warranty with every single product is already annoying. Having to do it for a purchase order makes this task impossible without going through one by one.

              3 votes
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              • QR Code option rather than EAN barcode for labels.

                QR codes would be more reliable for photograph scanning of labels than the existing EAN & Code 39 type barcodes. Because they are square those codes can sit to either side of the label leaving more space for other data on the label.

                1 vote
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                • email customers in data base a coupon when i want to

                  email customers in data base a coupon when i want to

                  1 vote
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                  • Is iT possible to ADD a mark when you sent people the e-invoice? So that at invoice you see ho you already sent invoice to

                    Is iT possible to ADD a mark (checkbox) when you sent people the e-invoice? So that at invoice you see who you already sent invoice to

                    8 votes
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                    • Be able to take a Deposit

                      As of now, when you take a payment for partial invoice it turns it into a sale for the day. The sale doesn't need to be made until full payment is made. The partial invoices and partial payments are not integrated with QuickBooks and do not come over. We are paying sales tax on payments that are not received yet. Most companies pay tax on a Cash Basis. The Invoice should not show as a sale for that day until completely sold out. Taking Deposit on a Ticket would be helpful. We should be able to take the deposit and…

                      34 votes
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                      • 1 vote
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                        • Translate calendar days and months

                          It should be very comfortable to have a way to translate calendar (days and months) in our native language.
                          In that way, when you set due to date for a ticket, the customer could be directly understand the information.

                          1 vote
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                          • Need to be able to track billpayment and new activations.

                            If the customer comes back next month I can see what he pay before and what carrier is currently using.

                            1 vote
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                            • Restocking fee in % and If Returns are defective can't go back to inventory

                              If customers is returning something we charge 15% restocking fee. But if the item is defective we also need the option to flagged so will not go back into the inventory.

                              1 vote
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                              • list of faults and repair codes

                                it would be great if you can add a list of faults, and a list of repair codes

                                1 vote
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                                • add device color

                                  add a field for device color when creating new ticket

                                  1 vote
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                                  • technical database

                                    the ability to create a technical database for the device at the time of creation, let us say that i create a new maker/device
                                    Apple/Iphone6, i want to add a picture of the device, a link to its service manual, to the schematics....so on. that can be used with the repair order by technician.

                                    1 vote
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                                    • create internal messages

                                      to be able to leave a message for a specific user/ employee to popup when he/she login to their account.
                                      also to be able to have public announcements to all employees as popups or messages.

                                      1 vote
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                                      • dashboard

                                        create custom dashboard

                                        1 vote
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                                        • repair history

                                          at the time of creating a new ticket, it is better to have the ability to know if this IMEI (device) was repaired at any of your workshops before (its repair history)

                                          1 vote
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