General

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Mark repair as repaired & collected repair from the POS with payment optional

    In some situations when the repair is paid by third party and there are net terms agreements, our customer may collect the device before the repair is paid, so would be nice to mark the repair "repaired & collected" without paying the repair but collecting signature and recording date and time.

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      1 comment  ·  Admin →
    • Option to print parts used in repair ticket or invoice

      Option to show or hide parts used (show price may be optional too) when printing invoice or tickets with serial number for serialized parts.

      1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        1 comment  ·  Admin →
      • Bill to account for corporate customers

        I have several colleges and business that require that i bill their accounts payable department to get paid. wold be nice to if you could set up bill to accounts that you can apply payments to. i.e. business has a laptop repaired you can biil them and the invoice goes to their account so the parts are out of inventory. them payments can be applied to the bill to account

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
        • Floor pricing or maximum Discount

          I would like to be able to set the maximum discount that can be given by my employees. Either per item or by item group. For example 25% on accessories, $10 on screens/parts. Currently if the employee has access to discount they can discount to zero.

          1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
          • Apply coupon at check out

            when running print and internet advertising it would be nice to utilize coupon codes to apply discount at the checkout screen. or to have standard coupon discounts already loaded in the system like " $10 Off Temp Glass" .

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
            • Option to use UPC as Barcode

              Right now we cannot use the UPC as the bar-code of an item. When printing a bar-code it will printout the SKU. We also can only scan products using the SKU bar-code, not the UPC bar-code on the retail box of items.

              8 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
              • Include part serial number in the parts inventory report detail for serialized parts

                Include serial number in the parts inventory report for serialized parts

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • gift certificate\ store credit option

                  Option to add in a gift certificate, sell them in the POS and print two receipts one showing the purchase and one to act as a gift certificate. when a customer purchases a gift certificate it creates a record of the sale with the dollar amount available. later the customer can use the gift certificate as a form of payment you would enter the code off the printed gift certificate and it would deduct the sale off the balance recorded with that code.

                  The same system could then be used for in store credits from returns.

                  3 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                  • Add the option to chose device model number in POS

                    Right now the current flow to pick a device and repair needed is,

                    Manufacturer>Devices>Problems >Parts>Detail

                    However there can be several different versions of the same device, this can quickly clutter the POS when trying to find a model after selecting a manufacturer. You should add the ability to pick a model after picking the device. Ending up with this flow

                    Manufacturer>Devices>Models>Problems >Parts>Detail

                    3 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                    • Make payment selection Mandatory

                      Currently when you go to the check out screen, the payment default is cash. My employees are forever just running the payment as cash when it should be credit because they forget to change it. I think there should be no default and the system should not do anything until you deliberately select your customers payment method.

                      2 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        planned  ·  0 comments  ·  Admin →
                      • Alternative UPC

                        Currently we can only utilize one UPC/bar-code per item. It is not uncommon for an item to have multiple UPC versions if there is an updated model or if two different vendors make the same part.

                        We should be able to add multiple UPCs to one item for easier scanning without creating duplicate parts and making inventory a disaster.

                        3 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                        • Add more custom options to Appointment Calendar Widget

                          Have the ability to add more custom options to the Appointment Calendar Widget such as the customer being able to select an address from the pick up options for drop off points.

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            1 comment  ·  Admin →
                          • Add some functionality to the calender book in widget

                            The calendar book in widget needs some updates, currently it does not store the customers address when they book, does not offer the ability to enter a mobile number which means the sms api will not send a message to the customer confirming their booking.

                            my business is fully mobile so these features would make a huge difference for us

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • Link Trade-ins with customers

                              At the moment you will find the number of Trade-ins your customer has bought from you when you view their account info and not the number of Trade-ins they've sold to you. The system needs to be unified so that when we search a customer we can see what business they've done with us. It should also, like tickets and invoices , display trade-ins sold to us with a link to the trade-in.

                              7 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                planned  ·  0 comments  ·  Admin →
                              • add an extra level of nesting

                                We have more than 5 suppliers of LCD for each model of iphone.

                                We could do with a "folder" as such so that when we select the "Part" we can take one from a specific manufacturer in the inventory. As LCD replacement is probably the most used repair, having 10 or more "LCD's" showing in the parts section is messy

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  Admin →
                                • Re Number Inventory

                                  AS a part is added to inventory it generates and item ID.

                                  I need to be able to change that ID No. This is so when I add parts I can put them within a range that I set for each device. It would also be nice if when I am editing inventory item it remembers the page I am on so I dont have to do a search every time

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                  • Separate the inventory

                                    I suggest to sparate to accessories, mobile and parts each of them to saparet tab to be more clear for the users

                                    14 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      1 comment  ·  Admin →
                                    • Remove Notifications when they have been taken care of.

                                      When a ticket is past due and we take care of it, the notification is still there.

                                      15 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                      • organisation of items

                                        Thought of something about RepairDesk. Apart from the other things I need in the software how about organisation of items. I.e. Able to put repairs in your own order of importance. Also put models in order of importance. There are lots of models of Samsung for instance but we would never see them. Would be nice to put the most regular models at the start

                                        9 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                        • Make Products that can be tied together

                                          Sometimes I sell products that are always or sometimes tied with another product. Like a plan attached to an activation fee, or shipping costs associated with a mail out repair, or accessories that may be suggested on sale. Can you add the ability to bundle products to the POS?

                                          3 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          ← Previous 1 3 4
                                          • Don't see your idea?

                                          General

                                          Feedback and Knowledge Base