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  1. Option to split the payment in tradein section

    We buy lot of phones from customers. Sometimes we pay the customer with differents methods.
    For example.
    I buy an iphone 200€ and give to the customer 100€ Cash and 100€ Chèque.

    10 votes
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    • Be able to take a Deposit

      As of now, when you take a payment for partial invoice it turns it into a sale for the day. The sale doesn't need to be made until full payment is made. The partial invoices and partial payments are not integrated with QuickBooks and do not come over. We are paying sales tax on payments that are not received yet. Most companies pay tax on a Cash Basis. The Invoice should not show as a sale for that day until completely sold out. Taking Deposit on a Ticket would be helpful. We should be able to take the deposit and…

      2 votes
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      • create a random code ID such this G78-64S-TTS2 for customer online tracking

        a customer can check the status of his repair, replay to a ticket, approve a repair etc.

        if you guys would like to see this feature in action let me know, one of the best tools my company has implemented.

        im on a trial version and this is one of the features that is keeping me from being with your software, i have it with my own ticket system and this works like magic.

        9 votes
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          Sounds like a great idea. We’ve started working on customer portal where customer can track repair status and approve work orders as well. I will keep you posted with the progress

        • More options for refound note

          The refound options are not enough.
          1. I suggest that it will be possible to create a refound note without necessarily going through an invoice.
          2. actualy, when you create a refound, you must pay the amount of the bill, but sometimes I do not refund the bill in totality.
          3. Today, the payment of a credit note can not be done in two different kind of payment. It would be necessary to be able to split the payment.

          3 votes
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          • purchase order

            Bring back the automatic update prices from the latest purchase orders

            1 vote
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              1 comment  ·  Admin →
            • Unlock API, automatic updates

              The unlocking module has potential, but it is not functional as it is now, it is very manual. The unlocking business changes daily, the code makers every day change the service they offer and change the prices.

              For this module to fulfill its function it must automatically load the list of services of the suppliers and the prices, when these make changes these changes are reflected in Reapirdesk, the APIs that they offer allows you to obtain this information.

              3 votes
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              • Add Phsycal Location field in recipts or ticket

                The field Phsycak location don't exit to put in our tickets or recipts to see where is the device. Thanks

                1 vote
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                  started  ·  2 comments  ·  Admin →
                • Add the ability for customers to add gratuity / tips to invoice!

                  My customers frequently leave gratuity for services performed and often ask if to have it added to the invoice. What I would like is for a gratuity option to pop up when the customer swipes their credit card just like it does anytime you pay for other services like a salon or restaurant. I have not locked in on which credit card processor I'm going to use with RepairDesk, but this option would definitely make me choose one over another. Thanks!

                  3 votes
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                    planned  ·  1 comment  ·  Admin →
                  • Add a template tag for non mobile number

                    We need there to be a template tag for the customers second phone number (non mobile) on file to print out on ticket labels. This way we can keep customers actual phone number on file to text and the call back number in the second slot.

                    1 vote
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                    • 1 vote
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                      • Statement of Account for Customers

                        Kindly consider incorporating this common accounting report.

                        A statement of account is a detailed report of the contents of a customer's account. It is sent mainly to corporate clients (periodically), showing billings to and payments from the customer during a specific time period, resulting in an ending balance.

                        The following items are included in the statement for a specific period;

                        1. Invoices issued
                        2. Credit notes raised
                        3. Payments received
                        4. Withholding (WHT) tax deducted

                        1 vote
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                        • iPad app - Barcode scanner

                          (iPad Camera) for scanning and opening tickets. This would need to show the ticket status, outstanding balance, customer info, repair info and repair notes.

                          1 vote
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                          • Asset Module Implementation

                            I would like to see an asset manager module that allows for us to record serial number and imei numbers on devices. Within this module it would also be very useful to see a log of repairs by device so that we can track the repair history and ownership details by device. This is especially helpful when tracking warranty claims and device repair history.

                            1 vote
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                            • Personalize the customer form

                              Is there a way to personalize the customer form to get more informations from the clients?

                              1 vote
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                                1 comment  ·  Admin →
                              • Select Serialized # from NEW RMA screen

                                We need to be able to select serialized item in the RMA screen. We are able to do it from the ticket now which is awesome but when I go to New RMA and select the item it puts a inventory number that needs to be serialized and doesn't pull the correct RMA out

                                1 vote
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                                  planned  ·  0 comments  ·  Admin →
                                • Make the option for lifetime warranty

                                  I offer lifetime warranty on all repairs. I know I can put 100'yeaes but it's more professional to have it say lifetime warranty. Thanks!

                                  1 vote
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                                  • Being to create a ticket, that doesn't sent the notification, while the other ones do

                                    We need to create tickets for customers we can personally use. After that we want to create a different ticket for the customer that does sent the notification. But now it is just on or off. Hope you can make that work for us!

                                    1 vote
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                                      planned  ·  0 comments  ·  Admin →
                                    • Integrate with Infinite Perhipherals' iOS hardware offerings for an all in one sales/technician solution

                                      I believe that integrating with the IPC mPOS or Linea Pro (barcode scanner/MSR cradles for Apple iPhone/iPod touch) or Infinea Tab (for iPad) would allow technicians to take payments in the field/on the shop floor, and allow easier scanning of labels on iOS apps.

                                      I believe it could be a big selling point for technicians like myself who want to be able to offer payment and technician facilities from one device per person. The cradles can be bought used fairly inexpensively, and the mPOS, or mPOS thin (for iPad POS app integration) could integrate with a payment processor or an…

                                      3 votes
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                                      • Have the Customer Facing Display with Customizability options

                                        It would be great to have the display show our logo or more a welcome message. That or be able to edit the fields that it displays so the customer has something other than "work order display" to see. Maybe even a slide show of sales promotions. Its the first thing they see when they come in.

                                        1 vote
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                                        • Create stock value report

                                          Need a report that can look at a specific date to get the stock value on hand as at that date. This is important for end of month reporting. As we don't always get a chance to check the stock value on the last day of the month. It might be a few days into the month that we do it. So need to be able to choose a date where we can see the total value of stock on hand on that date. Ie check stock value on July 31

                                          2 votes
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