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  1. Used Phone Module

    Allow to create purchase orders for used phones ( different then Trade in module) This would allow to take parts out of inventory to refurbish a device and add labor cost to show true cost when selling a phone.

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Inbuilt note keeping for help / personal reference - similar to wiki.

    Idea is to eliminate the need to carry around a notepad to record issues and things i would like to discuss with help desk. We operate repair-desk over 8 computers and there is no real way to keep track of things i think of between computers. If, like wiki, we had a pop up notepad that was easily acessible, it would be available on all devices..?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow refunds on partial payments without the whole ticket having to be paid. If a mistake is made, it's a nightmare to correct

    Allow refunds on partial payments without the whole ticket having to be paid. If a mistake is made, it's a nightmare to correct

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Employee Schedule Addition

    Lets add employee schedule tab!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. A POP SCREEN THAT REMINDS YOU TO OFFER ACCESSORIES BEFORE CHECK OUT

    It would be good to have a pop up screen before check out that tells the person making the sale that they should offer the costumer a phone accessories at a discount price or simply just to offer a phone accessories to a costumer.

    23 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Tech-checks App

    Would be great to have an additional app to install on the customer device that helps to complete the pre-post repair checks and automatically updates the values on the ticket.

    Just like this example: https://itunes.apple.com/us/app/testm-test-your-mobile/id1242371446?ls=1&mt=8

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Integrate with a Phone diagnosis software

    When testing a phone/tablet it takes a long time to do so depending on how long and detailed you want the check list to be. If you guys could integrate with a Phone Diagnosis Software the process would be so much faster and easier on the technician and costumer.

    13 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Combine Customers

    I have so many customers that need to be combine. I don't want to delete the duplicates because they have transaction history, The issue really lies on the leads. It will duplicate the customer every time.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Create an Android App

    Many of your users use Android smartphones and would like to have an easy way to see their daily numbers when they're not at their stores. Could we have an Android app please? :)

    70 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Inventory Write Off

    The RMA process should have an option to write off an inventory item with the option to level the cost across identical items OR a particular batch of those items.

    It's not always possible or viable to obtain a credit note / refund / replacement on an item. Say if a technician has damaged an item of stock, then it will generally just be written off. Written off stock should show in the financial reports and also under the supplier information along with the reason.

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Raise Character Limit on Description Box.

    We would like to type our description for woocommerce items in RepairDesk so that my regular employees can type descriptions without me needing to create them WordPress accounts.

    As it stands though, repair desk has a character limit on the description box. Need to raise this by a considerable amount.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. SMS Campaign

    we need to add "Automated Followup SMS Campaign" in Campaigner section to be able to send sms and ask customers about their experince with our service and also send the social media links(facebok, google bussiness page, yelp,..) to let them write their reivews.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Be able to take a Deposit

    As of now, when you take a payment for partial invoice it turns it into a sale for the day. The sale doesn't need to be made until full payment is made. The partial invoices and partial payments are not integrated with QuickBooks and do not come over. We are paying sales tax on payments that are not received yet. Most companies pay tax on a Cash Basis. The Invoice should not show as a sale for that day until completely sold out. Taking Deposit on a Ticket would be helpful. We should be able to take the deposit and…

    36 votes
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    planned  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Have the Customer Facing Display with Customizability options

    It would be great to have the display show our logo or more a welcome message. That or be able to edit the fields that it displays so the customer has something other than "work order display" to see. Maybe even a slide show of sales promotions. Its the first thing they see when they come in.

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. Change warranty details for a repair from inside the ticket

    Good day

    currently the warranty details can be entered during the creation of the ticket, and there is no way to change it after the ticket is created, sometimes when a repair comes in, it needs to be examined by the tech to determine its eligibility, it would be so much better to change the warranty inside the ticket or after the repair is completed, or even after invoice is created.

    11 votes
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    planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. gift certificate\ store credit option

    Option to add in a gift certificate, sell them in the POS and print two receipts one showing the purchase and one to act as a gift certificate. when a customer purchases a gift certificate it creates a record of the sale with the dollar amount available. later the customer can use the gift certificate as a form of payment you would enter the code off the printed gift certificate and it would deduct the sale off the balance recorded with that code.

    The same system could then be used for in store credits from returns.

    13 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Separate the inventory

    I suggest to sparate to accessories, mobile and parts each of them to saparet tab to be more clear for the users

    27 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Discount or coupon code

    When adding discounts, it would be extremely helpful to be able to track the referrer by using a discount code and then be able to run report on the number of discount codes received and total value sold. This allows for tracking the best referral sources.

    17 votes
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    planned  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Create loyalty module

    It would be great it there was a loyalty module that we could turn on or off (depending on whether the merchant wants a loyalty program or not) with various settings I.e if they want to give points for rewards or just build up loyalty dollars that the customer could then use for payment or part payment ect. I would be great if the loyalty points/dollar balance was displayed on the customers receipt/mini invoice/invoice and also in email communications

    63 votes
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    under review  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add the ability to create device categories

    You should give us the ability to create device categories in the Point of Sale Menu. This would let us organize the possible devices that can be taken in by a store. So if we click on Apple as a manufacturer we can then click on Macbook or iPhone and then selecting the specific device. Basically like device folders.

    Example - Manufacturer > CATEGORY > Devices > Problems > Detail

    9 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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