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  1. 7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. You guys are soo quick to call and sell a product but will never answer when their is a problem

    The curry eaters here only care about one thing, and thats you hard earned cash..
    Once they have that they dont give flying rats ass what happens to you or your business.
    Screw them.
    They then decide to charge me another months fees 2 weeks after i canceled my shitty subscription to it! Dog act.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Used Phone Module

    Allow to create purchase orders for used phones ( different then Trade in module) This would allow to take parts out of inventory to refurbish a device and add labor cost to show true cost when selling a phone.

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Direct parts purchase option

    Hi, a times repair shops purchase parts on the fly locally as per requirement. Here there is no need of raising po.
    We shud have option direct parts purchase also.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Employee Schedule Addition

    Lets add employee schedule tab!

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Import/export support for serialized items

    When exporting/importing your inventory using excel, serialized items are not included, it would be really good if you could edit serialized items through excel too! because right now incrementing quantity, then adding serialized item takes quite a while.

    maybe the excel sheet could have a column for parentItemNo which links the child/serialized item with that parent

    3 votes
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  7. PUT/POST api for inventory

    Managing serialized inventory has been a pain for us.

    the GET /inventory api returns something like this

    {
    "prod_type": "1",
    "id": "15573890",
    "item_no": "1869",
    "name": "DC in Board",
    "sku": "",
    "upc_code": "",
    "in_stock": "1",
    "tax_inclusive": "1",
    "tax_class": {
    "tax_class": "",
    "id": "0",
    "tax_percent": ""
    },
    "warranty": "",
    "warranty_timeframe": "",
    "supplier": "",
    "description": "",
    "image": "",
    "physical_location": "",
    "total_stock": "1",
    "category_id": "110548",
    "manufacturer_id": "152436",
    "device_id": "1369871",
    "is_serialize": 1,
    "isPart": true,
    "price": "35.00",
    "original_price": "35.00",
    "serials": [
    {
    "serial": "2319dcinboard",
    "original_price": "35.00",
    "price": "35.00",
    "gst": "0.00"
    }
    ],
    "gst": "0.00",
    "symbol_total": "$35.00"
    },

    I would like to be able to POST to…

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow refunds on partial payments without the whole ticket having to be paid. If a mistake is made, it's a nightmare to correct

    Allow refunds on partial payments without the whole ticket having to be paid. If a mistake is made, it's a nightmare to correct

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Integrate with VidaPay

    Providing us to make prepaid mobile payments for the customers

    1 vote
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  10. Inbuilt note keeping for help / personal reference - similar to wiki.

    Idea is to eliminate the need to carry around a notepad to record issues and things i would like to discuss with help desk. We operate repair-desk over 8 computers and there is no real way to keep track of things i think of between computers. If, like wiki, we had a pop up notepad that was easily acessible, it would be available on all devices..?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. A POP SCREEN THAT REMINDS YOU TO OFFER ACCESSORIES BEFORE CHECK OUT

    It would be good to have a pop up screen before check out that tells the person making the sale that they should offer the costumer a phone accessories at a discount price or simply just to offer a phone accessories to a costumer.

    30 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Integrate with a Phone diagnosis software

    When testing a phone/tablet it takes a long time to do so depending on how long and detailed you want the check list to be. If you guys could integrate with a Phone Diagnosis Software the process would be so much faster and easier on the technician and costumer.

    14 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Tech-checks App

    Would be great to have an additional app to install on the customer device that helps to complete the pre-post repair checks and automatically updates the values on the ticket.

    Just like this example: https://itunes.apple.com/us/app/testm-test-your-mobile/id1242371446?ls=1&mt=8

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Combine Customers

    I have so many customers that need to be combine. I don't want to delete the duplicates because they have transaction history, The issue really lies on the leads. It will duplicate the customer every time.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Create an Android App

    Many of your users use Android smartphones and would like to have an easy way to see their daily numbers when they're not at their stores. Could we have an Android app please? :)

    79 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Inventory Write Off

    The RMA process should have an option to write off an inventory item with the option to level the cost across identical items OR a particular batch of those items.

    It's not always possible or viable to obtain a credit note / refund / replacement on an item. Say if a technician has damaged an item of stock, then it will generally just be written off. Written off stock should show in the financial reports and also under the supplier information along with the reason.

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Raise Character Limit on Description Box.

    We would like to type our description for woocommerce items in RepairDesk so that my regular employees can type descriptions without me needing to create them WordPress accounts.

    As it stands though, repair desk has a character limit on the description box. Need to raise this by a considerable amount.

    1 vote
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  18. SMS Campaign

    we need to add "Automated Followup SMS Campaign" in Campaigner section to be able to send sms and ask customers about their experince with our service and also send the social media links(facebok, google bussiness page, yelp,..) to let them write their reivews.

    3 votes
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  19. Be able to take a Deposit

    As of now, when you take a payment for partial invoice it turns it into a sale for the day. The sale doesn't need to be made until full payment is made. The partial invoices and partial payments are not integrated with QuickBooks and do not come over. We are paying sales tax on payments that are not received yet. Most companies pay tax on a Cash Basis. The Invoice should not show as a sale for that day until completely sold out. Taking Deposit on a Ticket would be helpful. We should be able to take the deposit and…

    39 votes
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    planned  ·  10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Have the Customer Facing Display with Customizability options

    It would be great to have the display show our logo or more a welcome message. That or be able to edit the fields that it displays so the customer has something other than "work order display" to see. Maybe even a slide show of sales promotions. Its the first thing they see when they come in.

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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