When completing a work order, it is often beneficial to capture a signature from your customer that indicates their acceptance before or after a repair is completed. Customer Facing Display is the perfect companion for RepairDesk users that allow you to streamline checkout, displays order details & save customer’s signature on a work order using a secondary tablet.

2. Enable Customer Facing Display by hitting Enable button at the top right corner of the screen.

3.      Once enabled, head to Configuration tab to configure customer facing display settings. Please follow the steps below to configure customer facing display. You will get the following pop-up asking the user to re-configure their customer-facing display. 

a)  Set Terminal ID: First step is to set terminal ID. To set terminal ID, follow the steps below:

• Copy current machine terminal ID and open given URL on customer facing tablet.
• Select the same terminal against which you have opened the provided URL.

e)     To get a custom banner designed for your front facing screen, hit Learn More button and it will redirect you to following page where you can fill out the requirements and place order to get banner designed.

f)      Enter terms and conditions for pre-device repair, post-device repair, refund and trade-in purchase. Hit Save to store configuration settings and you are ready to use Customer Facing Display.

On hitting Save Changes button, you will get the following pop-up asking you if you want to replicate the settings on any other store.

You can select the store at which you want to replicate the settings and hit Save Changes to continue. 

4.      On Customer end, you will see the following front facing slide that you have uploaded.

Now when a repair ticket is created from POS following the procedure as described here, all information will be shown on customer facing display on runtime so that if any change is made in cart on POS, that change will be reflected on Customer Facing Display so that customer can review before entering his signatures.

Once the customer has reviewed the information and the person using repairdesk hits “Create Ticket”, following pop-up will be displayed on his end

Note: By hitting proceed anyway, the transaction will be completed without taking customer signatures. By hitting cancel request, request to take customer signatures will be cancelled and user will be redirected to cart where he can edit order details.

While on customer end, following screen will be displayed where he can review and accept terms and conditions.

Note: It is important to accept terms and conditions to move forward.

By hitting Next, user will be directed to following screen where he needs to enter his signatures. 

By entering signatures and hitting submit, user will be directed to following Thank you screen.

Similarly you can take customer signatures while offering refund, purchasing trade-in item and making invoice.

Please note that while making an invoice against a repair ticket, you will see the toggle to display pre-repair or post-repair device conditions for taking customer signatures.

If the toggle is towards pre-repair conditions than customer will see pre-repair terms and conditions on customer facing display. Alternatively, if the toggle is towards post-repair conditions than customer will be able to view post repair terms and conditions before entering his signatures.

Similarly while offering refund, following the procedure described here, user will get the following pop-up on hitting complete payment button.

While making trade-in purchase as described here, following pop-up will be shown for taking customer signatures and remaining process will remain same as described above.

Similarly while editing ticket from manage ticket section, user will have an option to display either order details on customer-facing display or he can directly display terms and conditions to customer to review and enter his signatures. 

You will get the following pop-up

By hitting Display Shopping Cart, order details will be displayed to customer.

By hitting Display Terms and Conditions, pre/post repair terms and conditions will be displayed to customer.

By hitting Cancel Request, request to take customer signatures will be canceled. 

To Setup Self-Check-in

To set up self-check-in module please follow the steps below.

Head to Self-Check-In configuration screen appearing next to module configuration tab. 

a)      Enable the module in order to intake customer information from customer-facing display.

b)      Select background color and text color to use on self-check-in form

c)      Select the check boxes if you want to display logo and date and time on the self-check-in form. 

d)      You can also setup the fields that you want to display on self-check-in form using the check boxes against each field as shown below. 

 

By default First Name and Last Name field will be enabled and marked as required fields. Required fields for trade-in column shows fields that will be required while capturing seller details in case of trade-in whereas position column will show the position of each field. By configuring these settings, hit Save Changes button to save the configuration settings.

On hitting Save Changes button, you will get the following pop-up asking you if you want to replicate the settings on any other store.

You can select the store at which you want to replicate the settings and hit Save Changes to continue.

Now you will get the option to view self-check-in form in following cases.

1.      While creating ticket from POS

2.      While editing ticket

3.      While adding seller details from trade-in purchase

By hitting self-check-in, you will get the following pop-up

While on customer facing display, self-check-in form will be displayed.

Customer is required to fill in the required fields and hit Next. As he enters his details on this form, data will be automatically populated on left hand side of this screen on run time.

By hitting next, he will be directed to following screen asking him if he wants to become GDPR compliant customer.

On check marking this box, it will display terms and conditions to become GDPR compliant and customer is required to accept those terms and conditions and hit Submit.

On completing the customer information and submitting the self-check-in form, you will be able to see customer details on relevant screen from which the self-check-in functionality was used. 

Q. Does Self-Check-In form functionality works with iPad as well?

A. Currently, we haven’t aligned this functionality on iPad POS Register app but in near future, we plan to give this option from iPad as well.

By clicking on take pre-signatures, it will give the following pop-up

The request will be sent to customer facing display from where user can get signatures. Once signatures are taken and ticket is saved, you will get the option to download pre-repair signatures.

By hitting download, signatures will be downloaded and stored in your system.

In the same way you can take and download post repair signatures.