To setup display:
1. Head to Settings --> Integrations --> Customer facing Display.
3. Once enabled, head to Configuration tab to configure customer facing display settings. Please follow the steps below to configure customer facing display.
a) Set Terminal ID: First step is to set terminal ID. To set terminal ID, follow the steps below:
- Copy current machine terminal ID and open given URL on customer facing tablet.
- Select the same terminal against which you have opened the provided URL.
against which you want to show customer facing display.
Note: Please note that by default customer facing display will be disabled against all criteria mentioned above. You need to enable customer facing display manually by check marking the box against which you want customer facing display to work.
c) Next step is to upload the image that you want to display on front facing slide. By clicking on Choose file, you can choose and upload the image within the size limit of 2MB and in any format including jpg, png and gif images.
To get a custom
banner designed for your front facing screen, hit Learn More button and it will redirect you to following page where
you can fill out the requirements and place order to get banner designed.
Enter terms and
conditions for pre-device repair, post-device repair, refund and trade-in
purchase. Hit Save to store configuration
settings and you are ready to use Customer Facing Display.
4. On Customer end, you will see the following front facing slide that you have uploaded.
Now when a repair ticket is created from POS following the procedure as described here, all information will be shown on customer facing display on runtime so that if any change is made in cart on POS, that change will be reflected on Customer Facing Display so that customer can review before entering his signatures.
Once the customer has reviewed the information and the person using repairdesk hits “Create Ticket”, following pop-up will be displayed on his end
Note: By hitting proceed anyway, the transaction will be completed without taking customer signatures. By hitting cancel request, request to take customer signatures will be cancelled and user will be redirected to cart where he can edit order details.
While on customer end, following screen will be displayed where he can review and accept terms and conditions.
Note: It is important to accept terms and conditions to move forward.
By hitting Next, user will be directed to following screen where he needs to enter his signatures.
By entering signatures and hitting submit, user will be directed to following Thank you screen.
Similarly you can take customer signatures while offering refund, purchasing trade-in item and making invoice.Please note that while making an invoice against a repair ticket, you will see the toggle to display pre-repair or post-repair device conditions for taking customer signatures.
Similarly while offering refund, following the procedure described here, user will get the following pop-up on hitting complete payment button.
making trade-in purchase as described here,
following pop-up will be shown for taking customer signatures and remaining process will remain same as described above.