Custom fields for tickets
sometimes when creating a repair ticket, you need more info to be added to the ticket, for example, if a device had previous attempts, or you need to enter a test parameter when ticket is created, or if the device have any history, or after finishing the repair sometimes you need to do some tests, and you need a ready field to enter the value of the test result instead of writing it every time in the notes,
also for some devices a couple of questions are needed to ask the customer upon creating the ticket (i.e. device account info, if the customer want to install or update the os, or if the customer data is important)
We’re so excited to share with you what we’ve been working on for the last several months i.e. “Custom fields for repair tickets”.
Our goal at RepairDesk is to empower repair shops including cell phone and computer repair stores, by providing them tools that help them move forward and today, we’re a step closer to that goal, with the release of custom fields.
With custom fields, now you can create a text field for device type, color, special order notes, priority, or anything else that’s important to your workflow for a more personalized system that also gives your technicians clarity on repair jobs across the board and these fields are specific to each repair category. We hope you LOVE it!
There are three types of custom fields you can create in RepairDesk:
You can check knowledgebase and video to use custom fields functionality in RepairDesk
If you have any questions to setup custom fields, you can contact us via live chat or email us at firstname.lastname@example.org
This should be in items also.