General
138 results found
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SMS Campaign
we need to add "Automated Followup SMS Campaign" in Campaigner section to be able to send sms and ask customers about their experince with our service and also send the social media links(facebok, google bussiness page, yelp,..) to let them write their reivews.
3 votesOur “Campaigner” module allows to set up custom campaigns to send follow up email and SMS to the customer based on certain criteria’s. You can also use default campaigns and setup according to your requirements.
Please note that RepairDesk doesn’t offer SMS services. You need to integrate with a suitable third-party provider available in integrations of RepairDesk.
You can find more information regarding “Campaigner” from the following knowledgebase article:-
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Allow the campaigner feature to be flexible
Allow the campaigner feature to be flexible with the days that it sends a customer a follow up email. Like 3 days or 5 days or 7 days. Seems simple. Why is it restricted to 15 days minimum.
1 voteWe have updated the “Campaigner Module” that allows you to set “Custom” time in days to schedule a campaign.
Please check following knowledgebase article to learn more about the updated module:-
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0 votes
We have launched our new iOS app that allows you to upload pre/post images.
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Add signature to the new GDPR utility, using Customer Facing Display. (It only affects Europe)
Modify the new General Data Protection Regulation (GDPR) utility, right now it is not valid, it is necessary that the client signs that he / she accepts the policy, it could be added to the Customer Facing Display Integration as a new term and condition.
1 voteThanks for sharing your feedback. Currently, you can add terms and conditions in customer-facing display. there you can add the required terms and condition related to GDPR.
for further clarification kindly visit GDPR Knowledge base Article related to GDPR.
https://repairdesk.uservoice.com/knowledgebase/articles/1858493-how-you-can-make-your-customer-compliance-with-gdp
if you still have any confusion feel free to reply back -
create item with negative balance.
on cellsmart i had a option to create a item with negative balance..
so i can create discount item on casual
example
$10 OFF MULTIPLE REPAIR
$10 SCHOOL INSTITUTION1 vote -
make it mandatory to enter customers email
mandatory to enter customers email with there info
4 votesIf you would like to make it compulsory for employees to enter customer info please head to settings >> module configuration >> repairs and enable the trigger as shown here: https://qsnapnet.com/snaps/93kwi0au237
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POS - Device Post Checkout
Today I made it mandatory for a technician to complete post device checklist. If a technician forgets to do this, and the technician attempts to bring the ticket up via the POS module, you cannot complete the sale as it throws back an error about post checklist not being complete.
I think it would be a wise idea for a pop up window to appear if the checklist has not been completed so the technician doesn't have to cancel what he is doing in POS, go back into the ticket and then complete checklist.
9 votesOn point of sale when front desk re-opens a repair ticket it will now display a link for post repair.
If a technician forgets to do post device checklist you can easily update post checklist and complete a sale.
Checkout this screenshot: https://www.qsnapnet.com/snaps/7okbu1bke3s
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Add Pictures to Tickets
I'd like to be able to easily add device pictures. We currently take front and back pictures of all devices we get in and than any that have more extensive damage get more pictures. Could we have the option to link these in the tickets?
1 voteWe already have a feature that allows you to upload device pre/post repair condition image against a work order. More info is available here: https://repairdesk.uservoice.com/knowledgebase/articles/921930-can-i-upload-an-attachment-on-a-ticket
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Auto Generate Serials (Especially on Purchase Orders)
Having the generate my own serials, update the vendor and warranty with every single product is already annoying. Having to do it for a purchase order makes this task impossible without going through one by one.
7 votesWe have already added an option to create serials when you receive items from GRN against a specific purchase order.
Once you hit “Create Serials” while receiving the item from GRN, there is a popup comes up that allows you to select a format to create serials automatically.You can find more information from following knowledgebase article:-
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Restocking fee in % and If Returns are defective can't go back to inventory
If customers is returning something we charge 15% restocking fee. But if the item is defective we also need the option to flagged so will not go back into the inventory.
1 voteWe have introduced refund option for partial paid invoices along with restocking option.
You can go to Store Settings > Under Refund Settings > You can set restocking fee option in % or value to charge from the customers.You can learn more about it from following knowledgebase article:-
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add device color
add a field for device color when creating new ticket
21 votesWe released custom fields a while ago that lets you create a text field for device type, color, special order notes, priority to ensure when ordering parts or checking stock you’ve the required info. Learn more about it here: https://www.youtube.com/watch?v=vSThWfVctlo
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Change Device Location after intake
Be able to change the physical location of a device under the ticket screen. Handy as some devices need to be kept whilst waiting for parts or repair and would like to be able to add a location or change it during the repair.
3 votesYou can certainly change physical location from ticket screen.
You can go to “Action” of line item, click on “Pre/Post Conditions & Comments”. A popup opens that allow you to update “Physical Location” of device.
Once you update it, click on “Ssve” and update the ticket.
Hope it helpsRegards,
Uzair from RepairDesk -
Hide TRADE-IN Section
in many shop trade-in is not used...is possible to hide TRADE-IN Section? In my repair shop i sell accessories and repair....no trade in no unlock...unlock is possible to hide but trade-in not.
sorry for my english :-)1 voteWe’ve added the option to hide network unlocking or trade-in module as shown here: https://www.qsnapnet.com/snaps/xi2mmkkq4u
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Create an Android App
Many of your users use Android smartphones and would like to have an easy way to see their daily numbers when they're not at their stores. Could we have an Android app please? :)
113 votesGood News! RepairDesk android app (beta edition) is available on play store & you can download it from this link:-
https://play.google.com/store/apps/details?id=com.rdmobile
Features available:-
- Dashboard
- Create or edit repair ticket
- Add notes or upload pre/post repair attachment
- Collect customer digital signature before or after a repair is completed
- Create or edit invoice
- Add payments
- Email Invoice
- Cloud-based syncing with your store
- Create new customers or use existing ones
- Scan ticket, scan the invoice and scan inventory functionality
- Add new inventory item, casual item, device & repair problem
- Switch store functionality
- Inventory Adjustment on enabled accountsWe hope you ’ll ❤️ it.
We’d love to hear your feedback. Email us at support@repairdesk.co with feedback/report bug or request enhancements.
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Add Device Device Pre-Repair Checklist to iPad POS APP
Hi it would be great if you could add this checklist on the iPad app for tickets that have been created on website backend. I know this option is available only when created new sale in POS not when going in and viewing assigned tickets.
1 voteWe have already added the functionality that allows you to add or update the “Pre/Post Conditions” checklist from “View Ticket” section of iPad POS Register app.
You can find more information to use this feature from the following knowledgebase article:-
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Manually enter time logs
Hi!
It would be a lot more versatile if Admins could manually enter time clock entries. Right now that doesn't seem possible; I can only edit an existing entry and even then only the time, not the date.
Could we have a button that lets us add and remove time clock entries as admins, and also show the change history for each entry?
1 voteWe have added an option that allows admin to add “Clock in/out” record for any specific employee. Admin can also update the missing record.
Currently, it’s not possible to show the change in history.You can also set permissions to allow/restrict to any specific role of the employees for the above actions.
If you have any further question, you can ask over live chat or send an email at support@repairdesk.co
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Change date on expenses
I'd like to be able to backdate expenses since I usually only have time to enter items at the end of the week. Right now it automatically posts to the current date. Thanks
2 votesWe have introduced an option to change the date of expense if you log it without the shift.
You can change the date before you post it. -
Tax Exempt Customer
Be able to have customer tax Exempt. I have several government and school contracts. Every time I do the ticket I have to change the sales tax for each item. It would be awesome to just have the customer always tax exempted so it automatically does it
3 votesWe have introduced an option to mark the tax class against any customer.
You can now select the “Tax Exempt” class while creating a customer to charge no tax on all the transactions of that specific customer. -
CREATE A INVENTORY COUNT SHEET THAT IS PRINTABLE WITH ITEM> AND BLANK SPACE NEXT TO FOR THE CURRENT COUNT IN WHICH IS COUNTED.
A COUNT SHEET WITH THE LOCATIONS CURRENT ITEMS IT STOCKS. AS TO WALK THROUGH YOUR LOCATION WITH THE BLANK COUNT SHEET. FILL IN THE BOXES WITH THE CURRENT COUNT AND TAKE BACK TO DESK TO INPUT OR COMPARE TO SYSTEM. FOR THE ABILITY TO VERIFY STOCK WITH SYSTEM LEVELS TO ASSURE ACCURACY
14 votesHi there, We are pleased to inform you that we have update “Inventory Count” functionality.
You can add items of your choice for count by applying the search filters.
Once items are added in the list, you can select multiple items and click on “Print” from Action button. It will allow you to print count sheet of your selected items.
You can count the items and fill the sheet manually in “Counted” field.
You can come back to the system and enter the counted values in the system and process the count functionality to verify the stock and keep the accuracy.
You can find details from following knowledge base article:-
https://repairdesk.uservoice.com/knowledgebase/articles/1119253-how-does-the-inventory-count-functionality-work -
add cost tab to manage ticket view
We need a cost tab on the manage ticket view to better catch repairs that didn't get items associated with them or to catch No Fix tickets where parts weren't removed to keep inventory correct.
8 votesWe added a column for “ticket items” on the manage ticket view so that operations manager can easily view repair tickets that doesn’t have part associated with it to make sure inventory levels are accurate.
Checkout this screenshot: https://www.qsnapnet.com/snaps/yrhmrb0n2x7
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