General
138 results found
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Imei
Allow the IMEI field to take more characters. When scanning CDMA phones, they have MEIDs which are longer than the 15 digit IMEIs and it doesn't allow for the full number to go in.
5 votesWe have a “Serial” option along with IMEI that you can select and enter MEID’s of CDMA phones.
Hope it helps. -
Need IMEI, Colour and Serial number Space on Accessories/New Phone items
Hi Team,
we have excellent platform for Accessories and Repairs.As we all know we all sell New Outright Handset,Battery and Refurbished phones etc.
While we are selling this product to customer if we have space to add imei number or serial number that will be good to print Invoice with more particular details.
As invoices needs with imei numbers for manufacturer warranty and our own warranty.
1 voteHey Raj,
We have introduced feature of serialized inventory that allow you add IMEI/Serials for new handsets, refurbished phones and parts. You can also add variant info like color, size, network & condition while generating the serials.
You can have clear tractability of inventory items from receiving from your vendor till sales to end customers.
You can check more details from the following link:-
https://repairdesk.uservoice.com/knowledgebase/articles/930741-serialized-inventory -
Integrate with tyro payments
If love to see RD integrated with tyro payments, Australia's largest independent eftpos provider.
With Tyro there are no hidden costs, lock-in contracts, set-up, admin or break fees and they're merchant service fees are transparent.
And you can take payments from all major EFTPOS, credit and debit cards including UnionPay and Apple Pay. That's why a lot of Australian merchants choose to use tyro rather than the offerings of the big banks
If it was integrated it would streamline things by taking card payments with Tyro’s reliable Tap&Go EFTPOS terminals, it would eliminate double data entries and re-keying errors, and…
18 votesOur integration with Tyro is live.
https://www.repairdesk.co/tyro-integrationHow to setup it for web app?
https://repairdesk.uservoice.com/knowledgebase/articles/1921588-tyro-integrated-eftpos-for-repairdeskHow to setup it for iPad POS Register?
https://repairdesk.uservoice.com/knowledgebase/articles/1907713-tyro-integrated-eftpos-for-repairdesk-ipad-pos-reg -
1 vote
Hey Jeff,
We have introduced a feature that allow user to switch user profile with a 4 digit pin entry. (no username/password required)Check out the details from this link:
https://repairdesk.uservoice.com/knowledgebase/articles/906657-switch-user-profile-pin-login -
Create a way to easily make a ticket for a device you don't keep in stock and have to order the part
2 votesWe added special part order feature in RepairDesk. You can create a ticket and you can order a part that is out of stock from the ticket section with ease. Please have a look at the following article to find more details:-
https://repairdesk.uservoice.com/knowledgebase/articles/952783-how-can-i-create-a-special-parts-order-for-an-out -
2 votes
Hi Jeff,
You can use “Pre / Post Device Condiion” functionality to record diagnostic info of the device. You can also add comments section on tickets to enter all the details.
Check out the details of “Pre / Post Device Condiion” functionality from this link:-https://repairdesk.uservoice.com/knowledgebase/articles/921312-how-to-add-pre-post-device-condition
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suggestion about receipt/print
i have checked system working excellent. most of thoughts for repair business has been covered. but while using system found some suggestion.
in setting/ admin panel there should be option where admin can enable disable option for receipt, invoice, mini invoice etc
further more. terminology should be like this
for Invoice. Invoice or mini invoice
for ticket.. Service Ticket or Mini Service Ticketas receipt word giving confusion is this receipt of ticket or receipt of invoice.
1 voteOur “Template Editor” feature allows you to edit template of “Receipt, Invoice, Mini Receipt and Label” using WYSIWYG Editor
You can go to Settings > Integrations > Template Editor > Edit Templete > Update the title of your choice > Save
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Order Look Up Widget
Is it possible when customer view jobs online they can see any of our comments
3 votes -
Partial Received Options for the Purchase Order
Often when you make a purchase Order, not all items are shipped from the supplier at the same time, but he splits the packages and some items are received quickly, while others take a while.
However, at the Purchase Order, there is not option to choose, which items are already received and which items you are still waiting for. You can only change the status to received, and then the systems thinks that all items are received.However, it would be nice if the admin/technician can choose, which items from the purchase order were really received and which are pending…
1 voteWe have released Goods received note functionality that will allow you to accept partial inventory against any purchase order.
You can create multiple Goods Received Note against each purchase order & for better inventory tracking you can also create serialized inventory so that the quantities can be tracked and their cost value can be allocated.
For More Info:
https://repairdesk.uservoice.com/knowledgebase/articles/1093384-how-to-receive-partial-stock-and-create-a-goods-re -
Add quantity to inventory and Inventory Page Refresh
We need to be able to be able to do +3 on adding 3 items to inventory instead of changing the total inventory quantity. Example if 6 already in stock, i don't want the staff to have to change the quantity to 9. Reduces errors. Staff permissions should be able to add inventory quantity but not delete existing quantity.
Also, whenever an inventory item is updated, it refreshes back to page one. When editing multiple items, this takes too much time and too many clicks to get back to previous inventory page you were on. It should refresh back to…
1 voteRepairdesk has Introduced Inventory valuation methods through which you can control your inventory. you can also adjust stock without deleting existing on-hand inventory.
For further assistance, click on the link of Kb article.
https://help.repairdesk.co/knowledgebase/articles/1876828-how-do-i-adjust-inventory-through-inventory-adjust -
Leave POS categories out of website widget
Have the ability to leave out certain categories from the POS side when using the integrated website widget.
For ex:
I have computer parts, services, etc in the POS for our employees to use. I do not, however, want customers to have to go through everything in our POS system to find what they need. I just want customers to see phone and tablet repairs on the website instead of all of "our" categories.
2 votesWe have added a trigger that allows you to hide selected manufacturers or devices from all widgets.
To do so head to inventory >> manage inventory >> click on manufacturer under action & update widget settings as shown here: http://goo.gl/srvsUc
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Add a searchbox in POS
Will be good to add a serch box in POS to find a models fastly.
3 votes -
quickbooks
would be great if we would like quickbooks online with repair desk
13 votesOur Integration with Quickbooks Online is completed and you can read more about it here: https://repairdesk.uservoice.com/knowledgebase/articles/1200730-how-can-i-integrate-quickbooks-with-repairdesk
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Track my Expenses
I'd like a way to track all my expenses so i have everything all in one place.
5 votesWe have now dedicated “Expense Module” in RepairDesk. The module helps you to define expense codes(categories), records transactions under these codes(categories) and get a full picture of expense transactions in the form of a report.
You can find more information to setup and use this module from following knowledgebase article:-
If you have any questions to setup it against your account, you can contact us via live chat or email us at support@repairdesk.co
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Add a notes section to invoice
When a customer brings in a device for a repair and a further fault is noticed. "ie replace screen on ipad" If the corners are bent the screen doesn't always fit tight. This needs to be stated on the customers invoice so that if they come back we don't have to go searching to see if any notes were added to the ticket
1 voteWe have added an option to enable “Invoice Notes”.
You can go to Store Settings > Module Configurations > POS > Enable option ‘Enable Invoice Note On Checkout’.Once you enable the option, it will allow you to enter “Invoice Notes” on the checkout screen. You can edit invoice notes anytime on “Edit Invoice” screen from “Manage Invoices” section.
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Have a new field , if you want to add a new customer
Since we have many companies, it would be good to have a new field, when you want to add a new organization with the name: Contact person. This contact person will not appear on the invoice and is only for internal use, so we know our contact person at this company. However, on the invoice, only the name of the company is allowed to stand, and not the name of the contact person.
It would be even better, if you have also an additional field for a phone number of this contact person and a email address of this contact…
1 voteWe have introduced the custom field options in the “manage customer’s” section.
You can now add new data fields for customer information. Enable, disable, or make the field mandatory as per your preferences.
You can add “Contact Person” as a custom field. You can also add additional fields for a phone/email of the contact person.Please check following knowledgebase article for your understanding:-
https://help.repairdesk.co/knowledgebase/articles/1945435-custom-fields-against-customers
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Can we have option to customised print inventory label like price , name of product or barcode
Option to choose some one need price on it some don't need
Please customised label choose option3 votesYou can now hide price on inventory label from settings >> module settings >> label size
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Have both SKU and Barcode field in products (Especially accessories)
At the moment a product can only have one SKU/Product code and does not allow both a SKU/Product code as well as a barcode.
It would be very helpful to have the SKU & barcode both in the system as almost every accessory will have a separate code for SKU and barcode it would mean two things,
firstly the suppliers cannot recognize a product if you only put barcode on the purchase order as they cannot recognize the product by barcode,
However if you have the SKU instead of the barcode then you cannot scan to the POS if we…
4 votes -
Make Serial/imei number and passcode a mandatory fielt in the POS
Since my technician like to forget to enter the serial number/ imli number and the passcode when they make a ticket/invoice in the POS System, it would be good, if this two fields would be a mandatory field.
And that the tickets is automatically unassigned and that the person who creates the tickets has to assign it to a certain person.3 votesWe have added triggers through which you can control employees to add IMEI and serial while creating a ticket.
for further assistance, you can refer to the KB link.
https://help.repairdesk.co/knowledgebase/articles/1895251-repair-module-configuration -
Let the cash register automatically close at midnight every day
Since the technician might forget to close the cash register when he leaves the store, it would be good, if the cash register automatically ends the shift every day at midnight!
1 voteOur updated cash register functionality allows you to set the “automatic” closing time of the cash registers.
Once you set it, the system automatically closes the register at the same time if you forget to close it.
You can also set a reminder notification to your employees before the closing of the shift.You can learn more about the updated functionality from the following knowledgebase article:-
If you have any questions/feedback, please feel free to send us an email at support@repairdesk.co
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