Add a text field on repair ticket to state issue or diagnostic info when you start a ticket
2
votes
Jeff
shared this idea
Hi Jeff,
You can use “Pre / Post Device Condiion” functionality to record diagnostic info of the device. You can also add comments section on tickets to enter all the details.
Check out the details of “Pre / Post Device Condiion” functionality from this link:-
https://repairdesk.uservoice.com/knowledgebase/articles/921312-how-to-add-pre-post-device-condition