How can I create a Special Parts Order for an out of stock part?

Let's suppose that a customer comes in with a cell phone and the required part for it is not available, then what would you do? This is a question that often arises in the minds of repair shop owners. If a part is unavailable it hampers the repair operations. With RepairDesk, you can order a part that is out of stock from the ticket section with ease. It allows admin or user to add out of stock or new parts, notifies the customer via text message or email once the relevant part arrives, automatically updates the inventory. You can take a deposit from customers, and order a special part.  

Steps:
1. While creating a ticket, you see a part that is out of stock. Proceed to create a ticket. 


2. After confirming the pre-repair checklist and entering the relevant information. You can proceed to the checkout



3. Here you can take a deposit from the customer for ordering the special part in advance. 



4. Once the ticket open, under the Ticket Items, you can see the out of stock parts. 



5. Click on the Part Order just under the out-of- stock quantity of the item. It will open a message box asking your confirmation to create a purchase order. Click on Click Here To Proceed. 



6. You'll be taken to the Purchase Order screen. The specific ticket during which the order was generated is also mentioned here. You can update the quantity to order. Once the Purchase Order is sent, and the part arrives, the customer is automatically notified that the relevant part for their repair has arrived. You can charge a deposit before-hand from the customer so that you can order the special part. 

2 - Tickets

  1. How does ticket section works?
  2. How to create a repair ticket?
  3. How does RepairDesk calculate profit on a repair?
  4. How Can I Export Repair Tickets To Excel Format?
  5. How To Enable Email Notifications for Pending Tickets?
  6. Enter PIN before an employee can create repair ticket
  7. Can I Change Service Receipt Layout?
  8. How to make it compulsory to add pre/post repair device conditions?
  9. How Can I Process Warranty Claim for Repair Services?
  10. How Can I Process Warranty Claim for Repair Parts?
  11. How can I create a Special Parts Order for an out of stock part?
  12. How to transfer ticket from one store to another location?
  13. How to Create RMA for Tickets From the Tickets Screen?
  14. Can I update/ edit an existing ticket's details?
  15. How to manage ticket status?
  16. How do I change ticket numbers?
  17. How to add Staff comments?
  18. How to add diagnostic notes to tickets and invoices?
  19. How to add device pre/post repair condition?
  20. How can I view all the tickets?
  21. Can I search any specific ticket?
  22. How can I add customer information on new ticket?
  23. How can I add Device Location?
  24. How can I add repair device details on new ticket?
  25. How can I add unlocking device details on new ticket?
  26. How can I link inventory parts with ticket repair item?
  27. Can I send ticket updates to the customer?
  28. How can I view complete ticket details?
  29. How to delete a repair ticket?
  30. Can I upload an attachment on a ticket?
  31. How to re-assign repair ticket to a technician?
  32. Is there a way to show tickets to all employees?
  33. Can I get notifications when a Ticket is assigned to me?
  34. Canned Response
  35. Ticket Settings
  36. How Can I Export Repair Tickets To Excel Format?

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