General
138 results found
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1 vote
This feature has been added to RD platform.
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Terms and Conditions with Signature on separate Page
I would like to have Ts & Cs with the Signature on a separate page that will be linked to the entering Invoice, which I can load it on my iPad in front of counter where customers can review the Ts & Cs then Sign.
There will be a button for them to Touch and the signature will then be added into the entering Invoice. The existing function I don't really know how to utilize it! Should I turn the monitor and pass the mouse to customer for them to see all details on my screen?
2 votesWe have completed work on Walk In Widget and you can check this article that walks you through this feature: http://goo.gl/yoaYLa
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Add the ability to create a stocktake
We need the ability to create and complete stock takes, to create a list and have the value of all stock on hand with the click of a button showing how many of each product we should have on hand, then we can manually count and verify
6 votesInventory counts that helps you to stay on top of your inventory movements and identify any discrepancies faster is live now.
For more information on how to step please visit our knowledgebase: https://repairdesk.uservoice.com/knowledgebase/articles/1119253-how-does-the-inventory-count-functionality-work
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Purchase order does not display SKU
Purchase order export (or send to e-mail with pdf attachment) does not display SKU. This is vital information in my eyes.
1 vote -
Make repairdesk app
We need a repairdesk app for iOS and android devices. The web based repairdesk is fine for Windows/Mac computers but on an iPad the web based version is hard to use
41 votesOur iPAD app is finally released in beta & you can download it from the following link: https://itunes.apple.com/pk/app/repairdesk-pos-register/id1246495656?mt=8
Please let us know in comments on what features you would like us to work on next.
Happy Repairing
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Create loyalty module
It would be great it there was a loyalty module that we could turn on or off (depending on whether the merchant wants a loyalty program or not) with various settings I.e if they want to give points for rewards or just build up loyalty dollars that the customer could then use for payment or part payment ect. I would be great if the loyalty points/dollar balance was displayed on the customers receipt/mini invoice/invoice and also in email communications
88 votesRepairDesk has finally launched loyalty module in RepairDesk so you can better engage and retain your customers. Have your store offer a Loyalty Program to your customers and reward them for their business by offering them purchases in-store through loyalty points.
The loyalty module is available in the “Enterprise Version” of RepairDesk.
You can learn more about from the following knowledgebase article:-https://help.repairdesk.co/knowledgebase/articles/1936771-how-to-use-the-repairdesk-loyalty-program
Also, you can learn more from this video:-
https://youtu.be/Q3Va0eT-St4If you are interested in setup it in your account, please feel free to reach out at support@repairdesk.co
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Integration Of Xero With RepairDesk
It would be great if repairdesk integrated with other platforms that I use for the day to day running of my business. i.e Xero: for end of day takings, deputy: for logging in to pos and tracking staff hrs, tyro payments: integration of my eftpos machine to reduce manual error, collect rewards: rewards system.
7 votesWe have completed integration with xero accounting. Head to settings >> xero accounting to test this feature.
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Sell Your Gadget - Widget
This widget should allow customers to receive instant quote when they select device, model, color, network, device condition, payment preference, mail in or pick up & provide customer information.
Once customer submit inquiry it will generate a lead in system and an email should be sent to admin & customer with further instructions.
Once admin update lead status as “purchased” device will be added to inventory.
Admin can create listings of handsets with pre-set buy prices.
1 vote -
Speed improvment
I'm using this program from 2 different locations and my internet speed is pretty good, but it takes 5-10 secs to load up, especially "ticket section". I assume it will getting slower when more tickets have been created.
Is there any improvement can be done from your server? or make the program thinner so it'll load faster?
I've tried to use less image files to make it run faster but didn't see much improvement.
1 voteWe have optimized application source code which has improved page load time significantly. Can you check if it has improved on your end?
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Faulty parts recording and counting
Is there a easy way to record a faulty part?
for example, when my technician found the screen allocated to him is faulty, then he grab another one, so this job actually used 2 screens. we can go to edit the ticket to add another screen. It's a slow process especially when 20 phones in front him.
The system don't give any report about how many faulty parts we had in stock during last week or last month.
Is there a quick way to do it and the system can give a report after weeks, months?
8 votesWe have added parts consumption report. Head to reports >> parts report or click this link: https://app.repairdesk.co/index.php?r=stats/partreport
Don’t forget to post your feedback in comments.
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a "Search" function on top of the first page
It would be great to have a search box setup on the top of the first page, searches "ticket no.""Customer Name""IMEI"..etc.
This way we can find what's in the system when a customer claims a warranty repair.I have to go to the ticket page to search at the moment, it works but slow, it always take 5-10 secs to load the ticket page because this program is cloud based and depends on the internet speed.
1 voteHey Jack. We have added quick search that enables you to find a ticket, customer or on invoice.
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Manage Repair Ticket Via POS
There should be a feature that allows you to open repair ticket from POS (kiosk mode), add accessories and complete the transaction by adding payment which in turns update invoice and ticket status as "Repair & Collected"
Also admin can search repair ticket via ticket ID, IMEI, customer name or drop off date.
2 votesWe are excited to announce manage repair ticket via POS is completed.
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More detailed sales report on repairs
https://app.repairdesk.co/index.php?r=stats/salesbytype&for=1
I was expecting this to show me detailed info of which repairs is sold, not just "Repairs". Can't seem to find anywhere to get stats on that?
2 votesWe have have added Sales Summary & Sales By Item Report. Cash In / Out Report will be added by next week.
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Enter reference number in payment offline credit card
The ability to enter a reference number when you take offline credit card payment. This is useful when using a 3rd party payment terminal which gives you unique payment reference for that transaction. Should ofcourse be optional and not mandatory.
This should also be visible on the ticket itself and in the reports (internal, not on the customer side).
2 votesWe have added an option to enter reference number (optional) in case of offline credit card.
You have also ability to process multiple payment types for a single transaction now.Check out the details from this link:
https://repairdesk.uservoice.com/knowledgebase/articles/898113-split-payment-between-multiple-tender-types -
Edit stock count directly in inventory
https://app.repairdesk.co/index.php?r=inventory/accessories
Edit stock count directly in list without having to go into "update" or export/importing. Like you can with the price/cost fields.
5 votesThis feature has been added to RD platform.
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Add Part or Labour From POS
While booking a repair job on POS there should be an option that allows you to select which part you will be using for this repair.
If there are no part left in stock and the customer will have to wait it will display item estimated restock date which is also linked to item purchase order.
Demo: https://goo.gl/RcF5MG
1 vote -
POS End of Day Closing and Reporting functions
Retail operations need to settle up at the end of day (or shift). This means making sure all reported revenue reports for the day match payments, credit, refunds, cash, etc and floating cash sums. Variances have to be noted. Settlement accounting or reports need to be generated and saved for historical review.
The net sales volume ($) for the day can be transferred to the accounting function, where ever that is.7 votesThis feature request has been added to RD
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Repair Booking Widget
Users can embed javascript code on their website that will then allow customers to book repair by selecting their
1- device manufacturer,
2- device model,
3- device problem,
4- basic customer informationCustomers can use an iPad, computer or a mobile & based on the selected options they will be given a repair quote
They can book by filling up an inquiry form which will generate a lead in RepairDesk software.
The technician would then open the lead & convert it into a customer & ticket.
1 vote
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