General
289 results found
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Right Upper Quadrant of POS Screen Prioritize by Velocity
Rather than standard sequential ordering, it would be more efficient to list REPAIRS, ACCESSORIES . . . by highest order frequency to minimize use of SEARCH function.
1 vote -
In Stock, Stock Warning, Re-Order Level?
What do these fields mean?
Does "In Stock" = physically on hand or on hand minus allocated to jobs?
It would also help to have a field for inventory "in transit and/or on order"
Does "Stock Warning" = minimum stock level/re-order point?
Does "Re-order Level" = maximum stock level/order up to level?2 votes -
up the users in each package to more realistic numbers
Hi guys, I think you need to allow more users in each package. it would be good to see something along the lines of 5 users on starter package, 10 on standard package and unlimited for advanced package. i think its unrealistic to think even a company with 1 store would only need 1 user as we have multiple techs, checkout staff, admin staff ect that all need theyre own accounts to complete the work required of them.
8 votes -
Inventory Item Usage Summary
You can add in each inventory item, the usage of the item per week, per month, per custom data to date.
Just for the logistics manager to see how many items are used during a period of time.
so you can order from your supplier the right amount!2 votes -
Remove Due date from Receipt and Invoice
When a customer comes in the first thing they ask is "How Long"
Because of this there is no need to print the date and time due on the ticket. When the customer calls in to COLLECT the phone they get the invoice so there is definately no need to print it there either.
This means that you can use the "Description" box to highlight notes. Also when the customer brings the device back under warranty and has to produce the invoice, there is more detail showing without having to lookup the details1 vote -
Be able to mark leads as won without creating ticket
Sometimes when we have a lead, when the customer comes in we don't always convert the lead into a ticket. So would be great to be able to mark a lead as won, but not create a ticket. Maybe when you select won on the lead a popup comes up asking if you want to convert ticket with a yes/no option.
1 vote -
2 votes
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copenhagen time
there is error in copenhagen time zone. correct is GMT+1
1 vote -
Supplier Managements
As there is a dedicated Inventory system, I would like to see more management features into this section.
As we do have 30 days account with most of our major suppliers, we need to know where we are sitting on at any particular of time, like 30 days, 60 days or 120 days.
We want to have a quick look at all PO and to see if they're Paid, Partial Paid or Unpaid, so we don't have to go into it and try Add Payment link to see if that PO is paid or not
If we can have a…
5 votes -
Create a report for time spent on repairs
This report would show the total time spent on repairs by utilising the time tracker on each ticket. Be able to sort by technician, date period, and maybe even manufacturer/device. So we can see the total time spent last week repairing iPhone 5 devices.
Would be great to also be able to see the average time spent per device.
5 votes -
Name and Signature on Refunds
Add a form for Refunds/Exchanges where a customer name/signature gets required with an optional phone number. This will give the manager proof someone really returned something and that its not employee theft and so we can follow up with customer for customer service.
10 votes -
Create a custom widget to to show equipment for sale on web site
You have a widget to allow web site integration for repair booking and tracking, it would be nice to have something to show available refurbished equipment from the Inventory Trade-In's You could use the same interface as the repair booking to allow customer to search everything or filter by device type, manufacture, carrier etc. online purchasing may be wanted by some but for now you could just allow them to send a message just like the booking module does
5 votes -
Track Screens to be Sent for Refurbishing
We currently send away our damaged screens that are taken off clients phones away to be refurbished so we can then use them on new phones. It would be great to track the status for that screen. So can set the condition as being Good Quality, OK Quality etc. so we can keep track of how many we have in stock currently prior to sending them away. And even have a label that can be printed to put on the screen so they don't need to be tested later.
2 votes -
short daily sales report
Just like cashing up a register. a short report showing sales for the day. Similar to current sales report but to fit on one page and show card and cash sales. also how much is gross and nett of tax For accounting purposes
4 votes -
Add custom questions to the walkin and repair booking widget
Be able to add additional questions to the walkin and repair widget in the settings > setup.
This would be used for either additional information about the customer or the device.2 votes -
infusionsoft
Integration with Infusionsoft
3 votes -
Tickets list to be able to sort based on all columns
In ticket list or any other list in the system, it should be able to sort the list based on any of the columns. like Device Name to group by all the iPhone 6 repairs for a day or customer name to be able to find a customer ticket by looking up his name even sort by Task will help a lot
2 votes -
POS-add new Customer-if there is a Lead against customer-give option to convert it to ticket
POS-
add new Customer-
if there is a Lead against customer-
give option to convert it to ticket.
at the moment if there already there is a lead for a customer in POS you need to add customer details again at it never hint you that the customer has lead in system!1 vote -
Discount or coupon code
When adding discounts, it would be extremely helpful to be able to track the referrer by using a discount code and then be able to run report on the number of discount codes received and total value sold. This allows for tracking the best referral sources.
28 votes -
Date field, next to customer signature on Tax Invoice
I currently get my customers to sign a copy of the tax invoice which I file away, to say the have picked up their unit (doesn't matter fixed or not fixed)
This is just incase they want to dispute a collection. But there is no date, to verify, the collection.
A simple date field would help, next to the signature field.
1 vote
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