General
289 results found
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IMEI double as link to repair history regardless of customer
The IMEI on the ticket page and within each ticket can be clicked to open a new tab displaying the device repair history of the device itself. It should not link the customer to this search. This would allow us to be more easily aware of pre existing issues based on pre and post conditions. It could also help us more easily find the last time this device was in for repair without having to manually search these specific imei fields. Fewer clicks makes this easier on techs rolling through repairs.
3 votes -
Add Gratuity option to emailed or sms invoice for customer
This is for those of us using Repairdesk pay or blockchyp as our processor. The ability to add an option to an email invoice for customer to add gratuity to that invoice before paying.
3 votes -
Show last 30 days on ticket counter display
We need more options for the display, showing last 30 days.
3 votes -
Adding manual Cost (COGs) to "Repairs" tab in RepairDesk
As a shop owner who doesn't use RepairDesks Inventory System - I am left without a way to accurately track COGs of Repairs section within RepairDesk
When editing a model, say a iPhone 11 within this menu - you're given a Retail Cost vs. Sale Cost - most shops only use the Retail Cost, where the Sale Cost goes unused. So the idea would be to convert, or add another section here for "Cost of Repair" - this would allow you to add screen cost, labor etc and leverage that against the Retail Cost section - thus generating COGs on…
3 votes -
Add An Option To Send SMS To Any Number
Many times missed calls can end up lost in the shuffle. You can currently send SMS in the PhonePro contact card, but once you have lost that contact card, you no longer can access that number directly to send a SMS to. You can view the call record in the full Call Log under PhonePro, but the option to send an SMS to that number isn't there. As of right now, the ability to send a text to an unknown number is limited to creating a "dummy" profile to do so, which is inefficient. We should be able to text…
19 votes -
square register
Would like to see RepairDesk integrate with Square Register. Hopefully sometime soon
2 votes -
add a column with the tax status in the customer management module.
As wholesale retail with repairs in our store, our tax exempt customers bring the highest yield of profit.
Because of that, they tend to get more attention when we receive new items, or when they have not visited us in some time.Currently there is not distinction in the list of customers unless each of them is viewed, one by one vs. in the main table for the Customer Management module.
1 vote -
Full QuickBooks Integration
A full QuickBooks integration is needed to help automate accounting.
The current integration DOES NOT:
-- Automatically sync trade in purchase
-- Automatically sync refunds
-- Automatically sync partial payments (for example, customer pays 50% down for an order and pays the final amount another day - only the first 50% will be synced with QuickBooks. There is a deposit feature, however, this isn't always the best option if the order is for an accessory, etc. and may need to be refunded. Since you cannot refund deposits.)It would be a huge value added to RepairDesk users to get our…
3 votes -
Add more features to customer facing display
Allow customers to input their devices pins/passwords as they check in, also allow the customer to add on cases/screen protectors, other accessories, etc. at the end of checking out on the display. Also being able to add custom fields to the display check in would be amazing!
3 votes -
Google Calendar integration
Google calendar integration should be developed more, tickets should pop up in the selected technician calendar not only in the calendar used to enable the integration as well as being able to change the technician at any time desired. This definitely is a plus when you have multiple technicians.
1 vote -
Ability to add more than one of something to a repair at a time
We are struggling with the limitation of not being able to input a quantity either for the number of identical devices a customer is leaving in, or for the parts that are being used to repair a particular device.
Most of our repairs need more than one of the same part and it is very tedious to have to add the same part six times for example.
If this is not possible, even a duplicate the previous item button would be useful in both ticket creation and when adding repair parts to a ticket.3 votes -
ticket counter
Please add more configuration options to the Ticket Counter Display module.
Currently there is no way to sort the data that is displayed and it is unclear what the default sort method is.
6 votes -
Mandatory breaks
Actually a whole scheduling system for staff would be great.
One place to see this week and next week (or couple of weeks) schedule, request off, can’t clock in if not scheduled, etc.3 votes -
Add profit margin to invoices
Add the ability to internally see profit margins on invoices similar to tickets
1 vote -
Set discounts based on inventory category
When we run sales it would be great if we could have discounts based on their inventory category. For example, we may want to have 10% off devices and 30% off accessories.
This could be an addition to the Manage Bundle module. Currently it only supports bundles for single products and not whole categories.
6 votes -
Estimates - Cancelling and Filters
Estimates - ability to cancel, add more filters e.g. Customer Organisation and add the Created By column in the table.
There's currently no way to cancel an estimate.
I also cannot filter the estimates on specific information like the repairs or invoices modules. It would be great if we could filter on the Customer Organisation, the Created By field or Device etc.
Please add the Created By field into the table so we can see who created the estimates quickly.
12 votes -
Add the search option for phone numbers on the call logs?
In PhonePro, It will be good to add the search option
1 vote -
Correct Marginal VAT scheme for UK Customers
We sell a lot of mobile device stock in our shop on the Marginal VAT scheme however it isn’t correct. When a device is on marginal VAT and we put the sale through, the invoice shows the breakdown of marginal vat which shouldn’t happen. The customer cannot claim back the vat on this scheme and it shouldn’t be shown to the customer.
It also calculates it wrong (see link below).
And it would be really good if the marginal products synced with quickbooks
See: https://www.gov.uk/vat-margin-schemes
Thank you :)
1 vote -
From Repairs to inventory item
There needs to be a way to convert a repair ticket that was never picked up to an inventory item to resell, so there are clear records of the phones status history.
24 votes -
Display IMEI and Serial Numbers in itemised report for repairs
Display IMEI and Serial Numbers in itemised report for repairs, We have made IEMI and Serial number mandatory for all repairs but we can't see it in Itemised report if staff are doing the right thing rather than just typing zeros.
6 votes
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