General

  1. Integrate with VidaPay

    Providing us to make prepaid mobile payments for the customers

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are adding “Bill Payments/Airtime” module in RepairDesk that will allow you to make prepaid bill payments and you can log the reference in RepairDesk.
    This module will not be directly be linked with VidaPay but you can log the transaction and add a reference in RepairDesk.

  2. A POP SCREEN THAT REMINDS YOU TO OFFER ACCESSORIES BEFORE CHECK OUT

    It would be good to have a pop up screen before check out that tells the person making the sale that they should offer the costumer a phone accessories at a discount price or simply just to offer a phone accessories to a costumer.

    32 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We have a plan to add “Suggestive Sales Alert” functionality in RepairDesk that will allow you to mark specific items that will pop up to remind you to upsell them to your customers.

    I will update the thread once we start working on it. Thanks

  3. Create an Android App

    Many of your users use Android smartphones and would like to have an easy way to see their daily numbers when they're not at their stores. Could we have an Android app please? :)

    84 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Be able to take a Deposit

    As of now, when you take a payment for partial invoice it turns it into a sale for the day. The sale doesn't need to be made until full payment is made. The partial invoices and partial payments are not integrated with QuickBooks and do not come over. We are paying sales tax on payments that are not received yet. Most companies pay tax on a Cash Basis. The Invoice should not show as a sale for that day until completely sold out. Taking Deposit on a Ticket would be helpful. We should be able to take the deposit and…

    48 votes
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    planned  ·  11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Change warranty details for a repair from inside the ticket

    Good day

    currently the warranty details can be entered during the creation of the ticket, and there is no way to change it after the ticket is created, sometimes when a repair comes in, it needs to be examined by the tech to determine its eligibility, it would be so much better to change the warranty inside the ticket or after the repair is completed, or even after invoice is created.

    14 votes
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    planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add the ability for customers to add gratuity / tips to invoice!

    My customers frequently leave gratuity for services performed and often ask if to have it added to the invoice. What I would like is for a gratuity option to pop up when the customer swipes their credit card just like it does anytime you pay for other services like a salon or restaurant. I have not locked in on which credit card processor I'm going to use with RepairDesk, but this option would definitely make me choose one over another. Thanks!

    6 votes
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    planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. gift certificate\ store credit option

    Option to add in a gift certificate, sell them in the POS and print two receipts one showing the purchase and one to act as a gift certificate. when a customer purchases a gift certificate it creates a record of the sale with the dollar amount available. later the customer can use the gift certificate as a form of payment you would enter the code off the printed gift certificate and it would deduct the sale off the balance recorded with that code.

    The same system could then be used for in store credits from returns.

    18 votes
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    planned  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Discount or coupon code

    When adding discounts, it would be extremely helpful to be able to track the referrer by using a discount code and then be able to run report on the number of discount codes received and total value sold. This allows for tracking the best referral sources.

    17 votes
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    planned  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. QR Code option rather than EAN barcode for labels.

    QR codes would be more reliable for photograph scanning of labels than the existing EAN & Code 39 type barcodes. Because they are square those codes can sit to either side of the label leaving more space for other data on the label.

    7 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Restocking fee in % and If Returns are defective can't go back to inventory

    If customers is returning something we charge 15% restocking fee. But if the item is defective we also need the option to flagged so will not go back into the inventory.

    1 vote
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Being to create a ticket, that doesn't sent the notification, while the other ones do

    We need to create tickets for customers we can personally use. After that we want to create a different ticket for the customer that does sent the notification. But now it is just on or off. Hope you can make that work for us!

    1 vote
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  12. Move "Leads" to the menu bar (pos,campainger,etc.) with a notification/highlight when new lead is generated

    move leads to the menu bar with a inbox feel to alert us to new leads!

    3 votes
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  13. Make payment selection Mandatory

    Currently when you go to the check out screen, the payment default is cash. My employees are forever just running the payment as cash when it should be credit because they forget to change it. I think there should be no default and the system should not do anything until you deliberately select your customers payment method.

    2 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Link Trade-ins with customers

    At the moment you will find the number of Trade-ins your customer has bought from you when you view their account info and not the number of Trade-ins they've sold to you. The system needs to be unified so that when we search a customer we can see what business they've done with us. It should also, like tickets and invoices , display trade-ins sold to us with a link to the trade-in.

    7 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Security Audit

    A simple audit trail, for now if its just a record when an invoice is deleted or the total changed after payment was recorded. You have a good module to track starting and ending cash in the register however if an invoice was deleted without record the numbers may not be relevant

    2 votes
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  16. Emails received when putting a note on a ticket should show what ticket that note relates to

    When you add a note to a ticket under the email notification it will email that note to our designated email address.
    However the email will not show any information about the ticket and will only show the ticket number.
    Ideally if the email showed customer name, Device and task, potentially a manager could monitor all important notes on ongoing jobs just by reading the emails notifications.

    At the moment the email comes as follows.

    "Customers device found to have extensive water damage, we have been in contact with customer and are awaiting response on whether to proceed with water…

    2 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Supplier Managements

    As there is a dedicated Inventory system, I would like to see more management features into this section.

    1. As we do have 30 days account with most of our major suppliers, we need to know where we are sitting on at any particular of time, like 30 days, 60 days or 120 days.

    2. We want to have a quick look at all PO and to see if they're Paid, Partial Paid or Unpaid, so we don't have to go into it and try Add Payment link to see if that PO is paid or not

    3. If we…

    5 votes
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    planned  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Text Message Broadcast Module

    It would be great to have some sort of module, where you can send out a broadcast message via SMS to select customers, selecting either individually or via a date rage (i.e: customers within the last week etc) This would maybe allow for a quiet day at the shop to send out simple offers to maybe generate leads, repairs, sales or just to remind older customers your still there as a little knock knock!

    Benefits to this mean you can offer discounts and incentives for the customer to come.

    7 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Repair/Customer tracking - Improve workflow

    Currently when a customer comes in we go to the POS screen lookup or enter a new customer then start the process of selecting the device, serial number\IMEI problem part etc. The new screen allows the customer to fill some of this in. But we have repeat customers it would be nice when you enter the customer to see the devices purchased from us or repaired in the past by us then allow you to enter a new device or use an existing. Doing this we see the history of the device, not have to ask/enter the same information again…

    6 votes
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    planned  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
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