General

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Create an Android App

    Many of your users use Android smartphones and would like to have an easy way to see their daily numbers when they're not at their stores. Could we have an Android app please? :)

    61 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Change warranty details for a repair from inside the ticket

      Good day

      currently the warranty details can be entered during the creation of the ticket, and there is no way to change it after the ticket is created, sometimes when a repair comes in, it needs to be examined by the tech to determine its eligibility, it would be so much better to change the warranty inside the ticket or after the repair is completed, or even after invoice is created.

      11 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • QR Code option rather than EAN barcode for labels.

        QR codes would be more reliable for photograph scanning of labels than the existing EAN & Code 39 type barcodes. Because they are square those codes can sit to either side of the label leaving more space for other data on the label.

        7 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Auto Generate Serials (Especially on Purchase Orders)

          Having the generate my own serials, update the vendor and warranty with every single product is already annoying. Having to do it for a purchase order makes this task impossible without going through one by one.

          6 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Be able to take a Deposit

            As of now, when you take a payment for partial invoice it turns it into a sale for the day. The sale doesn't need to be made until full payment is made. The partial invoices and partial payments are not integrated with QuickBooks and do not come over. We are paying sales tax on payments that are not received yet. Most companies pay tax on a Cash Basis. The Invoice should not show as a sale for that day until completely sold out. Taking Deposit on a Ticket would be helpful. We should be able to take the deposit and…

            36 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              planned  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Need to be able to track billpayment and new activations.

              If the customer comes back next month I can see what he pay before and what carrier is currently using.

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Restocking fee in % and If Returns are defective can't go back to inventory

                If customers is returning something we charge 15% restocking fee. But if the item is defective we also need the option to flagged so will not go back into the inventory.

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • FIFO Inventory Handling

                  FIFO inventory handling to better track actual inventory costs without needed to create multiple items to handle different costs and suppliers. A FIFO inventory method should allow users to create a PO, convert it to a GRN, and then have the quantities and costs automatically updated for the items in the PO. For example, say I have 5 iPhone 6 charge ports that I purchased from Injured Gadgets at $5/unit and it is time to reorder, but Injured Gadgets raised their prices to $6/unit and I order 10 more. I should be able to add the charge ports to the…

                  13 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Option to split the payment in tradein section

                    We buy lot of phones from customers. Sometimes we pay the customer with differents methods.
                    For example.
                    I buy an iphone 200€ and give to the customer 100€ Cash and 100€ Chèque.

                    14 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Select Serialized # from NEW RMA screen

                      We need to be able to select serialized item in the RMA screen. We are able to do it from the ticket now which is awesome but when I go to New RMA and select the item it puts a inventory number that needs to be serialized and doesn't pull the correct RMA out

                      4 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add the ability for customers to add gratuity / tips to invoice!

                        My customers frequently leave gratuity for services performed and often ask if to have it added to the invoice. What I would like is for a gratuity option to pop up when the customer swipes their credit card just like it does anytime you pay for other services like a salon or restaurant. I have not locked in on which credit card processor I'm going to use with RepairDesk, but this option would definitely make me choose one over another. Thanks!

                        3 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                        • Being to create a ticket, that doesn't sent the notification, while the other ones do

                          We need to create tickets for customers we can personally use. After that we want to create a different ticket for the customer that does sent the notification. But now it is just on or off. Hope you can make that work for us!

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Create a breakdown report for multi-city tax dollars collected

                            I am a mobile repair service, and i do repairs in multiple areas that have different tax rates. i know i can set different tax rates up to correctly charge the customer, but i have to be able to run a report to show what taxes were collected for each city. For example..

                            East Baton Rouge Parish is..
                            5% State of Louisiana
                            5% East Baton Rouge Parish
                            Total of 10% split evenly

                            Ascension Parish is
                            5% State of Louisiana
                            4.5% Ascension Parish

                            St. James Parish
                            5% State of Louisiana
                            3.5% St. James Parish

                            My accountant has to know how much…

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Move "Leads" to the menu bar (pos,campainger,etc.) with a notification/highlight when new lead is generated

                              move leads to the menu bar with a inbox feel to alert us to new leads!

                              3 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • Color Settings Only Listed In BuyBack Settings? Link needs added under Module Configuration.

                                The only way to get to the color settings to set what a devices color is, is under the BuyBack Widget - Can we get this changed and a sub link added under the Module Configuration as well for easy access?

                                1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Include part serial number in the parts inventory report detail for serialized parts

                                  Include serial number in the parts inventory report for serialized parts

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Make payment selection Mandatory

                                    Currently when you go to the check out screen, the payment default is cash. My employees are forever just running the payment as cash when it should be credit because they forget to change it. I think there should be no default and the system should not do anything until you deliberately select your customers payment method.

                                    2 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Alternative UPC

                                      Currently we can only utilize one UPC/bar-code per item. It is not uncommon for an item to have multiple UPC versions if there is an updated model or if two different vendors make the same part.

                                      We should be able to add multiple UPCs to one item for easier scanning without creating duplicate parts and making inventory a disaster.

                                      2 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Link Trade-ins with customers

                                        At the moment you will find the number of Trade-ins your customer has bought from you when you view their account info and not the number of Trade-ins they've sold to you. The system needs to be unified so that when we search a customer we can see what business they've done with us. It should also, like tickets and invoices , display trade-ins sold to us with a link to the trade-in.

                                        7 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Security Audit

                                          A simple audit trail, for now if its just a record when an invoice is deleted or the total changed after payment was recorded. You have a good module to track starting and ending cash in the register however if an invoice was deleted without record the numbers may not be relevant

                                          2 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1
                                          • Don't see your idea?

                                          General

                                          Feedback and Knowledge Base