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  1. Create an Android App

    Many of your users use Android smartphones and would like to have an easy way to see their daily numbers when they're not at their stores. Could we have an Android app please? :)

    73 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Be able to take a Deposit

    As of now, when you take a payment for partial invoice it turns it into a sale for the day. The sale doesn't need to be made until full payment is made. The partial invoices and partial payments are not integrated with QuickBooks and do not come over. We are paying sales tax on payments that are not received yet. Most companies pay tax on a Cash Basis. The Invoice should not show as a sale for that day until completely sold out. Taking Deposit on a Ticket would be helpful. We should be able to take the deposit and…

    36 votes
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    planned  ·  10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Change warranty details for a repair from inside the ticket

    Good day

    currently the warranty details can be entered during the creation of the ticket, and there is no way to change it after the ticket is created, sometimes when a repair comes in, it needs to be examined by the tech to determine its eligibility, it would be so much better to change the warranty inside the ticket or after the repair is completed, or even after invoice is created.

    11 votes
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    planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Discount or coupon code

    When adding discounts, it would be extremely helpful to be able to track the referrer by using a discount code and then be able to run report on the number of discount codes received and total value sold. This allows for tracking the best referral sources.

    17 votes
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    planned  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. QR Code option rather than EAN barcode for labels.

    QR codes would be more reliable for photograph scanning of labels than the existing EAN & Code 39 type barcodes. Because they are square those codes can sit to either side of the label leaving more space for other data on the label.

    7 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Auto Generate Serials (Especially on Purchase Orders)

    Having the generate my own serials, update the vendor and warranty with every single product is already annoying. Having to do it for a purchase order makes this task impossible without going through one by one.

    6 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Need to be able to track billpayment and new activations.

    If the customer comes back next month I can see what he pay before and what carrier is currently using.

    1 vote
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Restocking fee in % and If Returns are defective can't go back to inventory

    If customers is returning something we charge 15% restocking fee. But if the item is defective we also need the option to flagged so will not go back into the inventory.

    1 vote
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. FIFO Inventory Handling

    FIFO inventory handling to better track actual inventory costs without needed to create multiple items to handle different costs and suppliers. A FIFO inventory method should allow users to create a PO, convert it to a GRN, and then have the quantities and costs automatically updated for the items in the PO. For example, say I have 5 iPhone 6 charge ports that I purchased from Injured Gadgets at $5/unit and it is time to reorder, but Injured Gadgets raised their prices to $6/unit and I order 10 more. I should be able to add the charge ports to the…

    13 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Option to split the payment in tradein section

    We buy lot of phones from customers. Sometimes we pay the customer with differents methods.
    For example.
    I buy an iphone 200€ and give to the customer 100€ Cash and 100€ Chèque.

    14 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Select Serialized # from NEW RMA screen

    We need to be able to select serialized item in the RMA screen. We are able to do it from the ticket now which is awesome but when I go to New RMA and select the item it puts a inventory number that needs to be serialized and doesn't pull the correct RMA out

    4 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add the ability for customers to add gratuity / tips to invoice!

    My customers frequently leave gratuity for services performed and often ask if to have it added to the invoice. What I would like is for a gratuity option to pop up when the customer swipes their credit card just like it does anytime you pay for other services like a salon or restaurant. I have not locked in on which credit card processor I'm going to use with RepairDesk, but this option would definitely make me choose one over another. Thanks!

    3 votes
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    planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Being to create a ticket, that doesn't sent the notification, while the other ones do

    We need to create tickets for customers we can personally use. After that we want to create a different ticket for the customer that does sent the notification. But now it is just on or off. Hope you can make that work for us!

    1 vote
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Create a breakdown report for multi-city tax dollars collected

    I am a mobile repair service, and i do repairs in multiple areas that have different tax rates. i know i can set different tax rates up to correctly charge the customer, but i have to be able to run a report to show what taxes were collected for each city. For example..

    East Baton Rouge Parish is..
    5% State of Louisiana
    5% East Baton Rouge Parish
    Total of 10% split evenly

    Ascension Parish is
    5% State of Louisiana
    4.5% Ascension Parish

    St. James Parish
    5% State of Louisiana
    3.5% St. James Parish

    My accountant has to know how much…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Move "Leads" to the menu bar (pos,campainger,etc.) with a notification/highlight when new lead is generated

    move leads to the menu bar with a inbox feel to alert us to new leads!

    3 votes
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    planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Color Settings Only Listed In BuyBack Settings? Link needs added under Module Configuration.

    The only way to get to the color settings to set what a devices color is, is under the BuyBack Widget - Can we get this changed and a sub link added under the Module Configuration as well for easy access?

    1 vote
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Include part serial number in the parts inventory report detail for serialized parts

    Include serial number in the parts inventory report for serialized parts

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make payment selection Mandatory

    Currently when you go to the check out screen, the payment default is cash. My employees are forever just running the payment as cash when it should be credit because they forget to change it. I think there should be no default and the system should not do anything until you deliberately select your customers payment method.

    2 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Alternative UPC

    Currently we can only utilize one UPC/bar-code per item. It is not uncommon for an item to have multiple UPC versions if there is an updated model or if two different vendors make the same part.

    We should be able to add multiple UPCs to one item for easier scanning without creating duplicate parts and making inventory a disaster.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Link Trade-ins with customers

    At the moment you will find the number of Trade-ins your customer has bought from you when you view their account info and not the number of Trade-ins they've sold to you. The system needs to be unified so that when we search a customer we can see what business they've done with us. It should also, like tickets and invoices , display trade-ins sold to us with a link to the trade-in.

    7 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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