General

  1. SMS Campaign

    we need to add "Automated Followup SMS Campaign" in Campaigner section to be able to send sms and ask customers about their experince with our service and also send the social media links(facebok, google bussiness page, yelp,..) to let them write their reivews.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Our “Campaigner” module allows to set up custom campaigns to send follow up email and SMS to the customer based on certain criteria’s. You can also use default campaigns and setup according to your requirements.

    Please note that RepairDesk doesn’t offer SMS services. You need to integrate with a suitable third-party provider available in integrations of RepairDesk.

    You can find more information regarding “Campaigner” from the following knowledgebase article:-

    https://repairdesk.uservoice.com/knowledgebase/articles/1126435-how-can-i-send-follow-up-emails-to-customers

  2. Auto Generate Serials (Especially on Purchase Orders)

    Having the generate my own serials, update the vendor and warranty with every single product is already annoying. Having to do it for a purchase order makes this task impossible without going through one by one.

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We have already added an option to create serials when you receive items from GRN against a specific purchase order.
    Once you hit “Create Serials” while receiving the item from GRN, there is a popup comes up that allows you to select a format to create serials automatically.

    You can find more information from following knowledgebase article:-

    https://repairdesk.uservoice.com/knowledgebase/articles/1093384-how-to-receive-partial-stock-and-create-a-goods-re

  3. FIFO Inventory Handling

    FIFO inventory handling to better track actual inventory costs without needed to create multiple items to handle different costs and suppliers. A FIFO inventory method should allow users to create a PO, convert it to a GRN, and then have the quantities and costs automatically updated for the items in the PO. For example, say I have 5 iPhone 6 charge ports that I purchased from Injured Gadgets at $5/unit and it is time to reorder, but Injured Gadgets raised their prices to $6/unit and I order 10 more. I should be able to add the charge ports to the…

    12 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We have already added “Inventory Valuation” functionality in RepairDesk that allows you to manage your inventory with specific valuation method like “FIFO, LIFO or Weighted Average”.

    You can find more information from following knowledgebase article:-

    https://repairdesk.uservoice.com/knowledgebase/articles/1876849-what-is-inventory-valuation-and-how-it-works-in-re

    If you have any questions to setup it against your account, you can contact us via live chat or email us at support@repairdesk.co

  4. Have the Customer Facing Display with Customizability options

    It would be great to have the display show our logo or more a welcome message. That or be able to edit the fields that it displays so the customer has something other than "work order display" to see. Maybe even a slide show of sales promotions. Its the first thing they see when they come in.

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    We have updated the “Customer Facing Display” widget exactly based on your requirements. Customer Facing Display is now the perfect companion for RepairDesk users that allow you to streamline checkout, displays order details & save customer’s signature on a work order using a secondary tablet.

    1: You can run a promotion with a slideshow banner.
    2: You can display your own store logo
    3: You can configure the widget according to your requirements
    4: You can use “Self Check-in” functionality along with the widget

    You can find more information here: https://www.repairdesk.co/customer-facing-display

    You can learn to set up from following knowledgebase article:-
    https://repairdesk.uservoice.com/knowledgebase/articles/1102397-how-to-configure-customer-facing-display

    If you have any questions to setup it against your account, you can contact us via live chat or email us at support@repairdesk.co

  5. Searching Item Id takes way too long in Trade-in inventory

    Please make a field called 'item ID' so when searching with an item id it doesn't search every field. this is way to time consuming when having to update several devices at a time.

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Track my Expenses

    I'd like a way to track all my expenses so i have everything all in one place.

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    We have now dedicated “Expense Module” in RepairDesk. The module helps you to define expense codes(categories), records transactions under these codes(categories) and get a full picture of expense transactions in the form of a report.

    You can find more information to setup and use this module from following knowledgebase article:-

    https://repairdesk.uservoice.com/knowledgebase/articles/1827157-how-to-enter-track-expenses-via-expense-manageme

    If you have any questions to setup it against your account, you can contact us via live chat or email us at support@repairdesk.co

  7. Add the ability to create device categories

    You should give us the ability to create device categories in the Point of Sale Menu. This would let us organize the possible devices that can be taken in by a store. So if we click on Apple as a manufacturer we can then click on Macbook or iPhone and then selecting the specific device. Basically like device folders.

    Example - Manufacturer > CATEGORY > Devices > Problems > Detail

    9 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We have dedicated “Repair Categories” module in RepairDesk that allows you to set up repair categories according to your business and then you can mark/map specific “Manufacturer” and related “Devices” against each specific category.
    It will allow you to select a category on POS before you select a manufacturer and related device.

    Please check following knowledgebase article for your understanding:-

    https://repairdesk.uservoice.com/knowledgebase/articles/1166230-how-to-enable-repair-categories-on-pos

  8. create item with negative balance.

    on cellsmart i had a option to create a item with negative balance..
    so i can create discount item on casual
    example
    $10 OFF MULTIPLE REPAIR
    $10 SCHOOL INSTITUTION

    1 vote
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow the campaigner feature to be flexible

    Allow the campaigner feature to be flexible with the days that it sends a customer a follow up email. Like 3 days or 5 days or 7 days. Seems simple. Why is it restricted to 15 days minimum.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add Pictures to Tickets

    I'd like to be able to easily add device pictures. We currently take front and back pictures of all devices we get in and than any that have more extensive damage get more pictures. Could we have the option to link these in the tickets?

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add signature to the new GDPR utility, using Customer Facing Display. (It only affects Europe)

    Modify the new General Data Protection Regulation (GDPR) utility, right now it is not valid, it is necessary that the client signs that he / she accepts the policy, it could be added to the Customer Facing Display Integration as a new term and condition.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for sharing your feedback. Currently, you can add terms and conditions in customer-facing display. there you can add the required terms and condition related to GDPR.

    for further clarification kindly visit GDPR Knowledge base Article related to GDPR.
    https://repairdesk.uservoice.com/knowledgebase/articles/1858493-how-you-can-make-your-customer-compliance-with-gdp
    if you still have any confusion feel free to reply back

  12. CREATE A INVENTORY COUNT SHEET THAT IS PRINTABLE WITH ITEM> AND BLANK SPACE NEXT TO FOR THE CURRENT COUNT IN WHICH IS COUNTED.

    A COUNT SHEET WITH THE LOCATIONS CURRENT ITEMS IT STOCKS. AS TO WALK THROUGH YOUR LOCATION WITH THE BLANK COUNT SHEET. FILL IN THE BOXES WITH THE CURRENT COUNT AND TAKE BACK TO DESK TO INPUT OR COMPARE TO SYSTEM. FOR THE ABILITY TO VERIFY STOCK WITH SYSTEM LEVELS TO ASSURE ACCURACY

    14 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there, We are pleased to inform you that we have update “Inventory Count” functionality.
    You can add items of your choice for count by applying the search filters.
    Once items are added in the list, you can select multiple items and click on “Print” from Action button. It will allow you to print count sheet of your selected items.
    You can count the items and fill the sheet manually in “Counted” field.
    You can come back to the system and enter the counted values in the system and process the count functionality to verify the stock and keep the accuracy.
    You can find details from following knowledge base article:-
    https://repairdesk.uservoice.com/knowledgebase/articles/1119253-how-does-the-inventory-count-functionality-work

  13. Change Device Location after intake

    Be able to change the physical location of a device under the ticket screen. Handy as some devices need to be kept whilst waiting for parts or repair and would like to be able to add a location or change it during the repair.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    You can certainly change physical location from ticket screen.
    You can go to “Action” of line item, click on “Pre/Post Conditions & Comments”. A popup opens that allow you to update “Physical Location” of device.
    Once you update it, click on “Ssve” and update the ticket.
    Hope it helps

    Regards,
    Uzair from RepairDesk

  14. Add Device Device Pre-Repair Checklist to iPad POS APP

    Hi it would be great if you could add this checklist on the iPad app for tickets that have been created on website backend. I know this option is available only when created new sale in POS not when going in and viewing assigned tickets.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Manually enter time logs

    Hi!

    It would be a lot more versatile if Admins could manually enter time clock entries. Right now that doesn't seem possible; I can only edit an existing entry and even then only the time, not the date.

    Could we have a button that lets us add and remove time clock entries as admins, and also show the change history for each entry?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We have added an option that allows admin to add “Clock in/out” record for any specific employee. Admin can also update the missing record.
    Currently, it’s not possible to show the change in history.

    You can also set permissions to allow/restrict to any specific role of the employees for the above actions.

    If you have any further question, you can ask over live chat or send an email at support@repairdesk.co

  16. Option to split the payment in tradein section

    We buy lot of phones from customers. Sometimes we pay the customer with differents methods.
    For example.
    I buy an iphone 200€ and give to the customer 100€ Cash and 100€ Chèque.

    14 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Printing receipts with iPad/iOS

    On the IOS/iPad their should be an option to print out a receipt instead of having to email it to the costumer.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Star TSP 100 printer is the most recommended hardware for RepairDesk POS Register app users to provide them hassle-free printing experience. It is ideal for printing thermal receipts for customers.

    You can check following knowledgebase article for your understanding:-
    https://repairdesk.uservoice.com/knowledgebase/articles/1878283-how-to-setup-star-tsp-100-lan-printer-for-repair

    If you use cloud printing, you can use the same for iPad POS Register app to get the receipts from cloud print.
    Please check following knowledgebase article for your understanding:-

    https://repairdesk.uservoice.com/knowledgebase/articles/1888525-how-to-take-print-using-google-cloud-print-and-pri

  18. Select Serialized # from NEW RMA screen

    We need to be able to select serialized item in the RMA screen. We are able to do it from the ticket now which is awesome but when I go to New RMA and select the item it puts a inventory number that needs to be serialized and doesn't pull the correct RMA out

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Muiz,

    There is already option available to search customer from POS screen. Once you click search icon on customer section. There is option available to search it from existing customer list. You can also search it from RepairDesk header. Click on Search Icon > Select Customer from dropdown > Search customer from specific keyword

  20. Custom fields for tickets

    sometimes when creating a repair ticket, you need more info to be added to the ticket, for example, if a device had previous attempts, or you need to enter a test parameter when ticket is created, or if the device have any history, or after finishing the repair sometimes you need to do some tests, and you need a ready field to enter the value of the test result instead of writing it every time in the notes,

    also for some devices a couple of questions are needed to ask the customer upon creating the ticket (i.e. device account info,…

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    We’re so excited to share with you what we’ve been working on for the last several months i.e. “Custom fields for repair tickets”.

    Our goal at RepairDesk is to empower repair shops including cell phone and computer repair stores, by providing them tools that help them move forward and today, we’re a step closer to that goal, with the release of custom fields.

    With custom fields, now you can create a text field for device type, color, special order notes, priority, or anything else that’s important to your workflow for a more personalized system that also gives your technicians clarity on repair jobs across the board and these fields are specific to each repair category. We hope you LOVE it!

    There are three types of custom fields you can create in RepairDesk:

    Textfield
    Dropdown
    Checkbox

    You can check knowledgebase and video to use custom fields functionality in RepairDesk

    https://repairdesk.uservoice.com/knowledgebase/articles/1921693-custom-fields

    If…

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