How Can I Setup Employee Commission?

If commission sales drive your business, RepairDesk will drive your profits. We've designed a very simple yet effective functionality which allows you to manage employee commissions in a matter of clicks. 

How to set up commissions for employees?
It's very easy. Let us show you how! 

1. Head to Settings.
2. Under Employees in the left pane menu, select Employee Commissions. You will be able to see all of your employees with commissions for Repairs, Unlocking, Mobile, Accessories & Parts, Trade In and Casual items set against them. 

3. To set commissions for an employee, click on Action button and select Update

4. Enter commission percentage against different services and items for the employee. Click on Save Changes button to update commissions and implement them. 


Note: These are flat commissions against all types of repairs, unlocking, accessories, trade in or causal items for employees. 

FAQs
Q. How to set commissions on individual repairs?
A. To set commissions on individual repairs,
1. Head to Inventory >> Manage Services >> Repairs
2. Select a Repair Service. 
3. Under Prices tab, enable the trigger "commission" and enter commission percentage
4. Click on Save button to update repair service and implement changes. 


Note: Commissions on individual repairs take precedence over flat commissions assigned to employees. Like repair services, you can set commissions for accessories, mobiles, casual items and trade-in devices. 

Q. How to assign commission to repair technician instead of an employee who created a ticket or completed a sales transaction?
A. If you want to assign commissions only to the repair technician who completed the repair job and not to any other employee, please follow these steps:
1. Go to Employee Commissions settings. 
2. Click on Activate button against the trigger "Commission should be assigned to a repair technician when a work order is completed" to assign commission to employees who complete a repair job. 



3. You'll receive a notification from RepairDesk asking you to confirm if you want to Activate or Deactivate this functionality. Click on OK to proceed with Activation. 



Now commissions will only be assigned to employees who complete a repair job. 

Note: Once this functionality is activated, commissions will only be assigned to technicians completing a work order. If you Deactivate this functionality, all commissions previously assigned to the repair technician who completed the repair job will be assigned to the employee who create the repair ticket or completed the sales transaction, which is the default behavior of RepairDesk. Therefore enable this functionality only in your work flow if you want technicians completing repair jobs to receive commissions. 

Q. How to assign commissions to both the repair technician who completed the job and the employee who created the repair ticket?
A. Commission is assigned when repair status is completed, repaired or repaired & collected and invoice is created for the same order. You can assign commission to both the repair technician who completed the repair job as well as the employee who created invoice against this specific repair order.

You can do so by:

1. Going to Employee Commissions.  
2. Activate the trigger "Commission should be assigned to a repair technician and employee who creates a ticket when a work order is completed."



3. You'll receive a notification from RepairDesk asking you to confirm if you want to Activate or Deactivate this functionality. Click on OK to proceed with Activation. 

  

Now if a customer comes for a repair service worth $100, and there is a 5% commission for technician and 7% commission for the employee who created invoice , then both of them will receive $5 and $7 commission respectively. 

Q. Who will be assigned commission if I haven't activated any trigger?
A. 
When no trigger is activated under commission settings, then commission is assigned to the employee who created the invoice for the repair order.

Q. I've enabled the trigger to allow commission for both technician and the employee who created the repair ticket, but it hasn't been assigned yet. Why is it so?
A. Please make sure that the status of repair job is set to completed, repaired or repaired & collected. Otherwise, commission will not be assigned until status of repair job has been updated to one of these. 

Q. Can I activate both triggers at the same time?
A. No. Please ensure that only one of the two triggers on commissions settings page is activated at one time. 


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