How can I add unlocking device details on new ticket?

In order to add unlocking device details on a new ticket go to Create Ticket page. Under unlocking section add the following details:

Network: Select the network the device is locked on from the drop down list.

Device Model: Select the device model.

IMEI: Enter the IMEI number.

Unlock Code: This field is to be filled with the unlock code which you receive from your supplier..

Price: This displays the price you have set for the network. It is editable.

Cost Price: This displays the cost price you have already set.

Discount: This field is used in case you wish to give discount to the customer.

GST Class: Select the tax class.

GST: This displays the calculated tax on the price. You can set tax percentage in the settings. 

Status: Select the status of the unlock job

Submit Via API: This works if you have integrated your POS with either IMEI Unlock or DHRU API.

Once all details are entered, Hit Add Line Item to save the details or add new unlock job detail.


2 - Tickets

  1. How does ticket section works?
  2. How to create a repair ticket?
  3. How does RepairDesk calculate profit on a repair?
  4. How Can I Export Repair Tickets To Excel Format?
  5. How To Enable Email Notifications for Pending Tickets?
  6. Enter PIN before an employee can create repair ticket
  7. Can I Change Service Receipt Layout?
  8. How to make it compulsory to add pre/post repair device conditions?
  9. How Can I Process Warranty Claim for Repair Services?
  10. How Can I Process Warranty Claim for Repair Parts?
  11. How can I create a Special Parts Order for an out of stock part?
  12. How to transfer ticket from one store to another location?
  13. How to Create RMA for Tickets From the Tickets Screen?
  14. Can I update/ edit an existing ticket's details?
  15. How to manage ticket status?
  16. How do I change ticket numbers?
  17. How to add Staff comments?
  18. How to add diagnostic notes to tickets and invoices?
  19. How to add device pre/post repair condition?
  20. How can I view all the tickets?
  21. Can I search any specific ticket?
  22. How can I add customer information on new ticket?
  23. How can I add Device Location?
  24. How can I add repair device details on new ticket?
  25. How can I add unlocking device details on new ticket?
  26. How can I link inventory parts with ticket repair item?
  27. Can I send ticket updates to the customer?
  28. How can I view complete ticket details?
  29. How to delete a repair ticket?
  30. Can I upload device Pre or Post repair device condition image against a repair ticket?
  31. How to re-assign repair ticket to a technician?
  32. Is there a way to show tickets to all employees?
  33. Can I get notifications when a Ticket is assigned to me?
  34. Canned Response
  35. Ticket Settings
  36. How Can I Export Repair Tickets To Excel Format?

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