How can I add repair device details on new ticket?

On Create Ticket page you can enter repair device details under the Device detail section. You will need to add the following information:

Device: You can either select the repair device from the drop down list or you can add new device by clicking Add New Device. A pop up appears where you can select manufacturer, add device name and add it to the list.

Task: Task is the repair problem that needs to be fixed. You can either select an already existing repair problem or you can add a new repair problem by clicking on Add New.

 IMEI / Serial Number: Type in the imei or serial number of the device

Status: Select the status of the task on hand.

Assigned to: The technician who is assigned the repair job. Select the technician from the drop down menu. 

Due Date: You can select the date and time when the device will be ready for the customer to pick up..

Repair Time: Timer activation option is activated when you save the device details. This shows how much time a technician took to complete a job. Set Repair Time for the ticket. Click on the plus icon to see a pop up window in which you can add hours or minutes.



Price: The price of repair. When you select the device and task it is automatically populated. However you can change it. 

Discount: This field is used in case you wish to give discount to the customer.

Tax: Select the tax class. If more than one tax classes are available you can choose from the drop down menu. 

GST: This displays the calculated tax on the price. You can set tax percentage in the settings.

You can add device's pre conditions by selecting Upload pre/post Repair Image.
You can assign the job to a technician from same page, add security code, mention the items supplied with the device and your comments as well.

Once all details are entered, click Add Line Item
to save the details or to add another job detail.


2 - Tickets

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  10. How Can I Process Warranty Claim for Repair Parts?
  11. How can I create a Special Parts Order for an out of stock part?
  12. How to transfer ticket from one store to another location?
  13. How to Create RMA for Tickets From the Tickets Screen?
  14. Can I update/ edit an existing ticket's details?
  15. How to manage ticket status?
  16. How do I change ticket numbers?
  17. How to add Staff comments?
  18. How to add diagnostic notes to tickets and invoices?
  19. How to add device pre/post repair condition?
  20. How can I view all the tickets?
  21. Can I search any specific ticket?
  22. How can I add customer information on new ticket?
  23. How can I add Device Location?
  24. How can I add repair device details on new ticket?
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  26. How can I link inventory parts with ticket repair item?
  27. Can I send ticket updates to the customer?
  28. How can I view complete ticket details?
  29. How to delete a repair ticket?
  30. Can I upload device Pre or Post repair device condition image against a repair ticket?
  31. How to re-assign repair ticket to a technician?
  32. Is there a way to show tickets to all employees?
  33. Can I get notifications when a Ticket is assigned to me?
  34. Ticket Settings
  35. How Can I Export Repair Tickets To Excel Format?

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