Can I search any specific ticket?

Yes, you surely can.

1. Go to Repairs > Manage Tickets.
2. Click on Search Filter to show Filter settings. 
3. Apply a filter to search for a specific ticket by narrowing down your search. 



3. You can search tickets by applying multiple filters:

Search by ID/Name/Phone/IMEI: You can search tickets by ticket id, customer name, device model or IMEI.
Ticket Type: You can filter tickets by different types i.e. Repairs, Unlocking, etc
Ticket Status: You can filter tickets by ticket status.
Assigned To: You can search tickets by the ticket assignee.
From Date - To Date: You can search tickets by selecting dates from the calendar. 
Hide Closed Tickets (Trigger): Activate trigger to hide those tickets which have been closed from search results. 

FAQs

Q. Can I export ticket details?

A. Yes. RepairDesk allows you to export a CSV file containing ticket details according to the parameters which you selected in Search Filter. 
To get this CSV file:
1. Set parameters in Search Filter
2. Click on Search button. 
3. Now click on Export Tickets button to download a CSV file. This file with contain details of tickets according to your search criteria. 



2 - Tickets

  1. How does ticket section works?
  2. How to create a repair ticket?
  3. How does RepairDesk calculate profit on a repair?
  4. How Can I Export Repair Tickets To Excel Format?
  5. How To Enable Email Notifications for Pending Tickets?
  6. Enter PIN before an employee can create repair ticket
  7. Can I Change Service Receipt Layout?
  8. How to make it compulsory to add pre/post repair device conditions?
  9. How Can I Process Warranty Claim for Repair Services?
  10. How Can I Process Warranty Claim for Repair Parts?
  11. How can I create a Special Parts Order for an out of stock part?
  12. How to transfer ticket from one store to another location?
  13. How to Create RMA for Tickets From the Tickets Screen?
  14. Can I update/ edit an existing ticket's details?
  15. How to manage ticket status?
  16. How do I change ticket numbers?
  17. How to add Staff comments?
  18. How to add diagnostic notes to tickets and invoices?
  19. How to add device pre/post repair condition?
  20. How can I view all the tickets?
  21. Can I search any specific ticket?
  22. How can I add customer information on new ticket?
  23. How can I add Device Location?
  24. How can I add repair device details on new ticket?
  25. How can I add unlocking device details on new ticket?
  26. How can I link inventory parts with ticket repair item?
  27. Can I send ticket updates to the customer?
  28. How can I view complete ticket details?
  29. How to delete a repair ticket?
  30. Can I upload device Pre or Post repair device condition image against a repair ticket?
  31. How to re-assign repair ticket to a technician?
  32. Is there a way to show tickets to all employees?
  33. Can I get notifications when a Ticket is assigned to me?
  34. Ticket Settings
  35. How Can I Export Repair Tickets To Excel Format?

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