Repair Module Configuration

While creating a repair ticket from POS or directly from Manage Tickets screen, you are asked to enter information related to a device you are going to repair but some time employee may forget to add that information. Employees may skip this step usually, however, it's always a good idea to record a device's details before you start the repair job on it.

 so here are some of the triggers which will make it mandatory to add all those information and ticket will not be created if someone skips them.

You can go to repair module configuration from => Settings => module configuration => Repairs


How to make it mandatory to take customer information?

Click on the link to  proceed to KB article:

How to make it compulsory to add pre/post repair device conditions?

  Click on the link to proceed to KB article: 

How to make it compulsory to add network, device location, and passcode while making repair ticket?

  Click on the link to proceed to KB article: 

How To Make It Mandatory to enter IMEI/ Serial Number on POS & Tickets?

Click on the link to proceed to KB article:


 


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