How to make it compulsory to add pre/post repair device conditions?

A customer walks in and gave his cell phone to you for repair. After the repair, he complains that instead of fixing up one issue, you have created another one! It might be a baffling condition for you. 

To avoid such unpleasant scenarios and to correctly record pre-repair and post-repair device conditions, RepairDesk has launched a feature which makes it compulsory for technicians to add pre-repair or post-repair conditions for a device. These conditions will also appear on the invoice and will clarify things both for you and your customer. 

How to set this up?
To make it mandatory to enter pre-repair and post-repair conditions:
1. Head to Settings
2. Click on Module Configuration
3. On the left side, select Repairs tab from the options. 
4. To make it mandatory to enter pre-repair device condition, enable the trigger labeled: "An employee must test pre-repair device condition before booking a repair job."



5. To make it compulsory to add post-repair device condition, enable the trigger titled: "Admin/User must test post-repair device condition before completing a repair job."



6. Click on Save button to implement changes. 

Now if a technician proceeds to book a repair job without entering pre-repair device condition, he will be not be able to proceed until he enters pre-repair device condition. Confirm button will be disabled until user enters pre-repair device condition and will not be able to proceed to checkout or create repair ticket. 



Similarly, if post-repair device condition are enabled to be mandatory, user will be notified to add them while updating a ticket status. 





2 - Tickets

  1. How does ticket section works?
  2. How to create a repair ticket?
  3. How does RepairDesk calculate profit on a repair?
  4. How Can I Export Repair Tickets To Excel Format?
  5. How To Enable Email Notifications for Pending Tickets?
  6. Enter PIN before an employee can create repair ticket
  7. Can I Change Service Receipt Layout?
  8. How to make it compulsory to add pre/post repair device conditions?
  9. How Can I Process Warranty Claim for Repair Services?
  10. How Can I Process Warranty Claim for Repair Parts?
  11. How can I create a Special Parts Order for an out of stock part?
  12. How to transfer ticket from one store to another location?
  13. How to Create RMA for Tickets From the Tickets Screen?
  14. Can I update/ edit an existing ticket's details?
  15. How to manage ticket status?
  16. How do I change ticket numbers?
  17. How to add Staff comments?
  18. How to add diagnostic notes to tickets and invoices?
  19. How to add device pre/post repair condition?
  20. How can I view all the tickets?
  21. Can I search any specific ticket?
  22. How can I add customer information on new ticket?
  23. How can I add Device Location?
  24. How can I add repair device details on new ticket?
  25. How can I add unlocking device details on new ticket?
  26. How can I link inventory parts with ticket repair item?
  27. Can I send ticket updates to the customer?
  28. How can I view complete ticket details?
  29. How to delete a repair ticket?
  30. Can I upload device Pre or Post repair device condition image against a repair ticket?
  31. How to re-assign repair ticket to a technician?
  32. Is there a way to show tickets to all employees?
  33. Can I get notifications when a Ticket is assigned to me?
  34. Canned Response
  35. Ticket Settings
  36. How Can I Export Repair Tickets To Excel Format?

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