Sometimes technicians may forget to enter customer information and a chance is lost to record customer information for future reference.
Customer information when properly stored can help you in future transaction with the particular customer and help you in building a long term relationship.
To address this need, RepairDesk has rolled out a new feature which allows you to make it mandatory to take customer information before booking a repair job. Enabling this trigger will allow a repair job to be booked only when technicians have entered customer date into the system.
How to set this up?
Setting up this functionality is pretty easy:
1. Just go to Settings.
2. Head to Module Configuration.
3. Click on Repairs tab.
4. Enable the trigger: "Admin/Employee must add customer information before booking a repair job."
5. Finally, click on Save button to implement changes.
When this trigger is enabled and you haven't selected a customer, a pop up error message will appear on the screen asking you to enter customer details. If its a new customer, add details for a new customer.
Once a customer is selected or a new one is added, you may proceed to book a repair job.