Enter PIN before an employee can create repair ticket

Some of you wanted us to add a feature where an employee must enter PIN before they can create a repair ticket because if you are not logged in and someone else uses the point of sale it comes up that you created the ticket, not the actual person who did it. Sometimes if the correct data is not taken on the ticket then you can follow up with that person and retrain them to ensure all data you need is collected. We're excited to introduce the ability that requests employees to enter their Access PIN codes before they can create repair ticket. Once this trigger is enabled, RepairDesk will also request pin if you would like to update tickets.

How to set this up?


1. Head to Settings. 2. Click on Module Configuration. 3. Select POS from the left menu. 4. Enable the trigger "
Employee should enter access pin before Creating Ticket".
5. Click on Save (button) to implement this feature.    Now before creating a repair ticket or work order, RepairDesk will show a pop up alert that will request employees to enter their access PIN.   
Once entered, a repair ticket will be created against that employee. Once this trigger is enabled, RepairDesk will also ask employees to enter their Access PIN before updating or saving a ticket. This means that any change in ticket whether on POS or through Manage Tickets section will not be implemented until employee enter his or her Access PIN code. You can also view who created or updated a ticket under Ticket History section after employees have entered their Access PIN to confirm creation, editing or saving of a repair ticket. This will help you in keeping track of any changes made to repair tickets and ensure that only authorized personnel are allowed to make such changes.
FAQs
Q. How can I change an employee's Access PIN?
A. You can do so by going to Settings >> Manage Employees. Click on the Action button against the employee whose Access PIN you want to change and select Edit. Under Roles & Access section, update the Access PIN.





2 - Tickets

  1. How does ticket section works?
  2. How to create a repair ticket?
  3. How does RepairDesk calculate profit on a repair?
  4. How Can I Export Repair Tickets To Excel Format?
  5. How To Enable Email Notifications for Pending Tickets?
  6. Enter PIN before an employee can create repair ticket
  7. Can I Change Service Receipt Layout?
  8. How to make it compulsory to add pre/post repair device conditions?
  9. How Can I Process Warranty Claim for Repair Services?
  10. How Can I Process Warranty Claim for Repair Parts?
  11. How can I create a Special Parts Order for an out of stock part?
  12. How to transfer ticket from one store to another location?
  13. How to Create RMA for Tickets From the Tickets Screen?
  14. Can I update/ edit an existing ticket's details?
  15. How to manage ticket status?
  16. How do I change ticket numbers?
  17. How to add Staff comments?
  18. How to add diagnostic notes to tickets and invoices?
  19. How to add device pre/post repair condition?
  20. How can I view all the tickets?
  21. Can I search any specific ticket?
  22. How can I add customer information on new ticket?
  23. How can I add Device Location?
  24. How can I add repair device details on new ticket?
  25. How can I add unlocking device details on new ticket?
  26. How can I link inventory parts with ticket repair item?
  27. Can I send ticket updates to the customer?
  28. How can I view complete ticket details?
  29. How to delete a repair ticket?
  30. Can I upload device Pre or Post repair device condition image against a repair ticket?
  31. How to re-assign repair ticket to a technician?
  32. Is there a way to show tickets to all employees?
  33. Can I get notifications when a Ticket is assigned to me?
  34. Canned Response
  35. Ticket Settings
  36. How Can I Export Repair Tickets To Excel Format?

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