Lets show you how!
1. Go to Settings >> Order Status >> Ticket Status. All ticket status will be listed here.
2. Under the status column against each ticket status, click to enable or disable it.
3. Click on the Action button against each ticket status, to edit or delete a ticket status.
4. When you click on edit, you can change name of the ticket status, type, or even color.
5. To create a new ticket status, click on Add New Status on the main ticket. On Create Order Screen you can name the new status, select its type and pick its color. After setting the order status, hit the create button to add a new ticket status.