Yes, Of course.

Employees get an email notifications when a ticket is assigned to them. You can enable/disable email notifications in the settings.

1. Go to Settings > Emails & notifications > Notifications.

2. Switch Emails ON 'A new ticket is assigned to a technician'.

You can also enable SMS notifications to notify employees when a repair job is assigned to them.

If you have set up a SMS service, you can send SMS alerts right from the ticket screen.