Recommended Hardware

RECOMMENDED HARDWARE FOR REPAIRDESK: 

One of the many benefits of using RepairDesk is that it has low hardware requirements. You just need access to Internet in order to get RepairDesk up and running.

However, you can use following hardware’s to increase your business's efficiency.

We highly recommend the following hardware for RepairDesk. These hardware items are rigorously tested in-house by RepairDesk Team and therefore recommended for optimal usage of  RepairDesk. However if you are using some other hardware, we cannot guarantee that you would have a hassle-free experience. 


DISCLAIMER: If you are using some other hardware, our support team will try their level best to solve any issues encountered by you. However if there is no solution is sight, we will recommend you to get hold of our recommended hardware. 


I. Cash Drawer



Cash drawer is one of the core and recommended hardware components for any point of sale environment. RepairDesk works with any model of receipt printer-connected cash drawer.

To c
onnect a cash drawer with receipt printer use RJ11 cable and set the receipt printer to auto trigger the cash drawer before or after print.

To know more about connecting your printer with cash drawer, please follow the instructions outlined in this article. Mac users can refer to this article

II. Barcode Scanner





You can use any USB based barcode scanner that that can read and output printed barcodes. Scan barcode to quickly add items, open repair ticket or an invoice on POS. 

You can also use any wireless barcode scanner with RepairDesk. 


III. Thermal Receipt Printer




Star TSP 100 and Star TSP 143 are recommended receipt printer for RepairDesk however any thermal printer (80mm paper size) will allow you to print docket receipt. Please note RepairDesk doesn't support a receipt printer with (58mm paper size).

You can also automate printing task via Google Cloud Print or Printnode so that every time you complete a transaction it automatically prints out a docket receipt. 


IV. Label Printer



You can use DYMO Label Writer 450 to print inventory or ticket label so a technician can scan barcode to open repair ticket.  

Please note down the paper size settings for Dymo Label 450:

Settings For Dymo Label 450:
a) if paper size height = 1 inch and width 2.1/8 inch
Repairdesk label Setting = width 54 and height 28
Dymo Label Printer setting = 30336

b) If paper size height = 1.5 inch and width 3.5 inch
Repairdesk label Setting = width 88 and height 38
Dymo Label Printer setting = 30321 

For more information about setting up Dymo Label 450 printer with RepairDesk, you can refer to this article
 

V. Signature Pad



While booking a repair job you can use Intuos CTH-480/S3-C to record customer signature. You must set the tablet settings to open signature screen in the same place each time.

OR

You can use customer facing display widget to capture customer signature using any tablet i.e. iPAD. More information about this is available here.

If you are facing issues in setting up your hardware, please get in touch via email: support@repairdesk.co  

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