1.0 Cash Drawer
2.0 Barcode Scanner
3.0 Thermal Receipt Printer
3.1 Star TSP 100 (LAN Printer)
3.2 Star TSP 143 (Wireless Printer)
3.3 EPSON Printer
3.4 Star 650 Bluetooth printer
4.0 Label Printers
4.1 Inventory Labels
4.2 Inventory Serial Labels
4.3 Trade-in Labels
4.4 Ticket Labels
5.0 Signature Pad
One of the many benefits of using RepairDesk is that it has low hardware requirements. You just need access to Internet in order to get RepairDesk up and running.
However, you can use following hardware’s to increase your business's efficiency.
We highly recommend the following hardware for RepairDesk because these hardware items are rigorously tested in-house by RepairDesk Team and therefore recommended for optimal usage of RepairDesk. However if you are using some other hardware, we cannot guarantee that you would have a hassle-free experience.
DISCLAIMER: If you are using some other hardware, our support team will try their level best to solve any issues encountered by you. However if there is no solution is sight, we will recommend you to get hold of our recommended hardware.
I. Cash Drawer
Cash drawer is one of the core and recommended hardware components for any point of sale environment. RepairDesk works with any model of receipt printer-connected cash drawer.
onnect a cash drawer with receipt printer use RJ11 cable
and set the receipt printer to auto trigger the cash drawer before or after print.
To know more about connecting your printer with cash drawer, please follow the instructions outlined in this article
. Mac users can refer to this article
In order to know how to use cash drawer with Star TSP printer on iPad POS Register app, this article
can provide you a comprehensive guide.
II. Barcode Scanner
You can use any USB based barcode scanner that can read and output printed barcodes. Scan barcode to quickly add items, open repair ticket or an invoice on POS.
You can also use any wireless barcode scanner with RepairDesk.
III. Thermal Receipt Printer
Star TSP 100 and Star TSP 143 wireless printers are recommended receipt printer for RepairDesk however any thermal printer (80mm paper size) will allow you to print docket receipt. Please note RepairDesk doesn't support a receipt printer with 58mm paper size. Moreover
You can also automate printing task via Google Cloud Print or Printnode so that every time you complete a transaction it automatically prints out a docket receipt just like as shown below.
a. Star TSP 100 (LAN Printer)
Star TSP 100 printer works well with RepairDesk iPad POS Register app and is the most recommended hardware used worldwide. To know more about how to set up this printer, please follow the attached link.
b. Star TSP 143 (Wireless Printer)
To know about how this printer is integrated with RepairDesk, please follow the attached link.
Please note star TSP 100 USB printer doesn't work with the iPAD POS Register
c. EPSON Printer
EPSON printer has been integrated with RepairDesk iPad POS Register app due to high demand of this printer worldwide. To know more about how to setup this printer with Repairdesk iPad POS Register app, please follow the link here.
The list of models supported with our system are listed in this link.
d. Star TSP 650 Bluetooth Printer
Star TSP 650 bluetooth printer is only supported with the iPAD app.
e. A4 Printer
Invoices and service receipts can be printed using any printer that supports (A4 & A5 page size)
Given below are the templates for service receipts which can be set in our system.
Single Version of Perforated:
IV. Label Printer
You can use DYMO Label Writer 450
to print inventory or ticket label so a technician can scan barcode to open repair ticket.
Please note down the paper size settings for Dymo Label 450:Settings For Dymo Label 450:
a) if paper size height = 1 inch and width 2.1/8 inch
Repairdesk label Setting = width 54 and height 28
Dymo Label Printer setting = 30336
b) If paper size height = 1.5 inch and width 3.5 inch
Repairdesk label Setting = width 88 and height 38
Dymo Label Printer setting = 30321
For more information about setting up Dymo Label 450 printer with RepairDesk, you can refer to this article
a. Inventory Labels
You can set the inventory labels template from module configuration. Further details can be found here.
By default, following inventory labels are used in our system.
You can also use professional inventory labels as shown below
For new inventory label designs, DYMO Label Writer Address Labels 89 x 36mm 99012 is recommended.
However, to use this template, barcode type should be "Code 128" from label settings. Default size for professional label design is 88mm x 27mm.
b. Inventory Serial Label Template
Inventory serial label templates are used to set customized layout for printing labels according to our required format. Both default and professional labels can be used.
Default label is as shown below
Given below are the designs for professional labels
c. Trade-In Labels
Trade-in labels are used to track trade-in items through barcode shown on labels.
Given below is the default template for trade-in label
Following is the layout for professional template
d. Ticket Labels
Our system also allow using different ticket labels depending on your business requirements.
Following is the default and professional template layouts that exists in the system .
Note: Important thing to consider about these labels is the label sizes. You have an option to set custom label sizes from Module Configuration --> Label Sizes and you can set the dimensions for label sizes in provided fields.
For new inventory and ticket label designs, DYMO Label Writer Address Labels 89 x 36mm 99012 is recommended.
V. Signature Pad
While booking a repair job you can use Intuos CTH-480/S3-C
to record customer signature. You must set the tablet settings to open signature screen in the same place each time.OR
We would recommend you to use customer facing display widget to capture customer signature using any tablet i.e. iPad. More information about this is available here.If you are facing issues in setting up your hardware, please get in touch via email: firstname.lastname@example.org