To allow RepairDesk users to manage retail operations quickly and easily, we have specifically designed an iPad app named RepairDesk iPad POS Register and this
article includes a brief guide about how you can use our app to make your business operations simple and quick ! In this article, you will find following details
1.0 Getting Started Knowledge. 1
RepairDesk iPad POS Register app. 1
2.1 Hardware and Software
2.2 Overview of
2.3 Downloading and
Installing the app. 2
2.4 Setting up the
2.5 Repair Booking Process
. 2.6 Hardware Settings. 4
2.6.1 Printer Settings. 4
2.6.2 Setting up Cash Drawer. 5
2.6.3 Setting up Barcode Scanner. 5
2.6.4 Setting up Payment Devices. 5
Processing Methods. 6
2.7.1 Non-Integrated Payment Methods. 6
2.7.2 Integrated Payment Methods. 7
2.7.3 Customer Facing Display
2.8 Clock In/Clock Out 9
2.9 Shift Management 9
2.9.1 Cash Management 10
2.10 Reporting. 10
Getting Started Knowledge
RepairDesk streamlines your
business – so your sales, inventory, purchase orders, customer directory and
reports are integrated. RepairDesk iPad POS Register app is designed to work
with your online RepairDesk account, so connecting the dots while working in a
relaxing manner has never been easier.
Understanding RepairDesk iPad POS Register app
RepairDesk iPad POS Register is a point
of sale (POS) system for iPad that let you make sales, accept payments, and
deliver best-in-class customer experience – all in an app that reflects your
The goal of this guide is to provide
you with the skills and knowledge needed to get your RepairDesk iPad POS
register app ready to accept transactions from your customers.
Hardware and Software Requirements
To use this app you must have an iPad Air and the minimum software requirement is to have IOS 10.3.
Overview of Features
With RepairDesk iPad POS Register app,
you can get the following features
feature allows you to serve your customers within minutes. Select a service
item, add diagnostic notes, take deposits and print a receipt directly
using STAR TSP 100 all from your iPad.
RepairDesk iPad POS Register allows
you to manage your business from multiple locations in a single app and
can manage your inventory using multiple inventory evaluation methods such as
LIFO, FIFO, Weighted Average and Serialized inventory. It will help you in
managing low stock inventory levels to avoid shortage of stock.
Customer Facing Display
can easily in-take customer signatures by displaying order details on a
secondary tablet facing customers before a repair ticket has been completed.
feature allows you to keep track record of transactions taking place in each
shift. Thus you can prevent theft, error in cash management and transparency.
have integrated our app with various payment gateways such as square, iZettle,
Tyro to provide you an ease to pay easily using your card and respective
Integrations with Software Solutions
integrations are with various other vendors to facilitate the ease of inventory
management and marketing practices.
Downloading and Installing the app
RepairDesk iPad POS register app is available for download
from the Apple iTunes App Store.
On your iPad, go to Apple App
In the search bar, enter RepairDesk
iPad POS register app.
App with white and black logo is
what you need to install. Tap Get on the right side of logo to Install.
When prompted, enter your apple
ID password and tap Get.
Once the download is complete,
You will get the RepairDesk iPad POS
register app Login screen displayed.
Enter your username and password.
You must use the same login credentials with which you are registered on
Tap Login and you are
ready to use the app.
Setting up the app
Once you are logged in successfully,
you will have the following interface displayed.
The first step is to synchronize
your RepairDesk account with RepairDesk iPad POS register app by using left
the toggles appearing at the bottom left corner of iPad screen and you will get the left menu
Products (Manually) option can be used for manual
synchronization. For your assistance please have a look at screenshot shared
For further details, please follow the link here.
After the synchronization is successful, you will get all
your data loaded from RepairDesk account to RepairDesk iPad POS register.
Repair Booking Process
We have made the repair booking process quite easy for you. Just by following a few simple steps as described in the article here,
you can create repair tickets and generate invoice from the same ticket to receive payment.
To know how to generate invoice from repair ticket, please follow the link to our article here.
2.6 Hardware Settings
RepairDesk iPad POS Register app works
best with our recommended barcode scanners, receipt printers and cash drawers
as discussed in this section. We will cover our list of supported
hardwares and how to setup these hardware on your RepairDesk iPad POS Register
app. Once you have your hardware set up, we recommend you test them on a daily
basis before opening your store.
For now, we allow RepairDesk iPad POS
register users to only connect Star TSP
100 (LAN) Printer with our app. Please
make sure before setting up the printer that your RepairDesk iPad POS register app
and Star TSP 100 printer are connected on the same network. You just have to follow
the steps below to configure the printer.
to Hardware Settingsà
for available LAN printers.
you get your desired printer, hit connect and printer will be configured
For further details about how to use
the printer to print receipts with RepairDesk iPad POS register, please follow
the link to our Knowledge Base article here.
Setting up Cash Drawer
setup your supported cash drawer:
the cash drawer from its packaging.
the supplied data cable to connect the cash drawer to
the back of the Star TSP 100 Printer.
additional settings, refer to your receipt printer's setup as
your cash drawer and receipt printer are reliant on each other.
connect cash drawer to printer using RepairDesk iPad POS register, make sure your
LAN printer and cash drawer are connected through the same network connection.
details please follow the link to our Knowledge Base article here.
Setting up Barcode Scanner
present, in RepairDesk iPad POS register app, you can use your iPad camera to
scan barcodes to search for an item and get its details fed into the system.
Besides that all Bluetooth scanners are compatible with our app. All you need
to do is pair your scanner with your iPad by heading to Settings àTurn On Bluetooth à Scan devices and connect scanner.
Setting up Payment Devices
Currently our app supports following payment
hardware devices. The steps to setup these devices in RepairDesk iPad POS
register are discussed below.
184.108.40.206 Connecting PayPal Here Device
enabling the integration from RepairDesk website, simply follow the steps below
to setup the hardware devices and connect it to work with RepairDesk iPad POS
to left bar menuà
the option of Paypal Here, then
choose Search and Connect to
search for your Paypal Here device and connect it. Or, you can choose
the Last known device too if you have connected before.
popup will be shown, then select your required device from the list and
when you will create a ticket/invoice and hit checkout, you will get an option
to pay through PayPal Here on payment screen as shown below.
further details, please follow our Knowledge base article here.220.127.116.11 Connecting Square
RepairDesk iPad POS register app
allows you to use Square device as a payment hardware to process payments. To
configure the device with hardware, follow the steps below.
the square integration from RepairDesk web account.
to the app and head to Hardware Settings where you will get Square in the
connection with device by turning on the device and click on Connect a
the turn on button on device till it successfully establish connection with
RepairDesk iPad POS register app. It will show the screen till the connection
is established successfully.
the connection is established, screen will be displayed where you can select
the option to Identify Reader and
connect Square with RepairDesk iPad POS Register app.
know the details about how to process payments, follow the link here.18.104.22.168 Connecting
accept payments through iZettle, you need to connect the device with RepairDesk
iPad POS Register app using Bluetooth connection. Please follow the steps below
after turning on the device to establish connection between device and
RepairDesk iPad POS Register. 1. Turn ON the iZettle Device
to iPad Settings à Bluetooth àSearch for available devices.
iZettle to connect it to IPad and it will take a few seconds to connect device
connected, you need to open the RepairDesk iPad POS Register app and head to
Hardware à iZettle
and select your country.
are ready to use this integration
2.7 Payment Processing Methods
Payment Processing section covers the difference between integrated and
non-integrated payment processing, how to add and map payment types and how to
configure your RepairDesk iPad POS register app with our integrated payment
Non-Integrated Payment Methods
you’re using a non-integrated payment method, you don’t need to
setup the device with RepairDesk iPad POS Register app. Our app supports the
following non-integrated payment methods
you create a sales invoice or repair ticket and hit checkout, you can select
the payment method from order confirmation screen and process payment.
iPad POS register app records which payment type you have
used (e.g. credit card) and the amount charged. The payment
type (e.g. credit card) and amount is recorded for reporting
purposes. If the sale is voided or refunded from your RepairDesk iPad POS
register app, its effect will be reflected on the reports on RepairDesk
get further information about how to offer refund against an invoice using
RepairDesk iPad POS register app, please follow the link here.
Integrated Payment Methods
To set up integrations in RepairDesk iPad POS Register, please ensure that relative integrations are enabled from your RepairDesk website in RepairDesk iPad POS Register app. You can setup your payment processing with our integrated payment processors i.e. Square, Tyrp, iZettle, Stripe and PayPal Here. This means that during a sale, the desired amount in RepairDesk iPad POS Register app is sent to you card reader or terminal where your customer's card is charged. Once the payment is captured, the payment type (for example credit card) and the amount is recorded in your RepairDesk account reports. Depending on your integrated payment processor, if the sale is voided or refunded in your RepairDesk account, the actual funds will return to your customer's card as well.
22.214.171.124 Pay through PayPal Here
Please follow the link here to get more details on how to process payments using PayPal Here.
126.96.36.199 Pay through Square
You can get
the details of how to process payments through Stripe through our RepairDesk
iPad POS register app here.
We have also
allowed our users to use Square Deep Integration to facilitate them to pay
while staying within the RepairDesk iPad POS register app.
Please get the
details from the link here.
188.8.131.52 Pay through StripeTo
make payment through Stripe, please follow the step by step guide here
to get the details.
2.7.3 Customer Facing Display